Zimbra Collaboration Server 6 General and Technical Guidance, including phone support and support portal/self-help resources, reached its end of life on September 30, 2013. Customers are encouraged to upgrade to Zimbra Collaboration Server 8 to enjoy the benefits of the new features and support options. View our Lifecycle Policy here.

Zimbra offers phased support from the general availability of a
new Major Release. Please keep current with product updates to ensure
no interruptions in your support services. (Visit the Downloads page for all product updates.)

  • General Support will be provided for three years from general availability of a Major Release. Support includes bug and security fixes and technical support services.
  • Technical Guidance will be provided for an additional one year following General Support. Primary assistance is available through the self help pages. Customers can also open a support request online to receive operational/configuration support and recommended workarounds for low-severity issues on supported configurations only. (Telephone support is not provided.) There will be no new security patches or bug fixes. The phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.