Trouble Ticket System ?
I'm evaluating Zimbra as our company groupware.
Since our company already have email and wiki , I am actually hoping to get a trouble ticket system.
I have evaluated a few standalone trouble ticket system such as otrs , helpmeict etc . And today while I am searching the open source groupware on the web, I was fatally attracted by the Zimbra demo.
Now I am thinking to whether if I can get an integrated trouble ticket system in Zimbra.
I have searched the forum but cannot find any related post .
Is anyone know whether Zimbra have (or is developing) a trouble ticket system ?
Now that would be the 'killer app'. I wouldn't mind seeing that, but I don't see how that would integrate with a mail server. There are a lot of (opensource) products out there that do a bang up job of ticket/helpdesk work. Maybe write a Zimlet for one of them to keep ticket status or something....
Delayed response, I've been out of the Developers forum for awhile. :-)
That doesn't sound like something along the scope of this product. A Zimlet sounds like a good idea for that.. it's been about 2.5 years since I've played with OTRS, or even logged into the interface, but I can't imagine it would be horribly difficult to make a useful Zimlet to tie into it.
Take a look at the bugzilla zimlet.
You should be able to modify the regex and server info to be able to pull ticket stuff into the tool tip.