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Thread: Trouble Ticket System ?

  1. #1
    Join Date
    Mar 2007
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    Default Trouble Ticket System ?

    I'm evaluating Zimbra as our company groupware.

    Since our company already have email and wiki , I am actually hoping to get a trouble ticket system.

    I have evaluated a few standalone trouble ticket system such as otrs , helpmeict etc . And today while I am searching the open source groupware on the web, I was fatally attracted by the Zimbra demo.

    Now I am thinking to whether if I can get an integrated trouble ticket system in Zimbra.

    I have searched the forum but cannot find any related post .

    Is anyone know whether Zimbra have (or is developing) a trouble ticket system ?

  2. #2
    Join Date
    Jan 2007
    Rochester, NY
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    Now that would be the 'killer app'. I wouldn't mind seeing that, but I don't see how that would integrate with a mail server. There are a lot of (opensource) products out there that do a bang up job of ticket/helpdesk work. Maybe write a Zimlet for one of them to keep ticket status or something....
    It only takes a few flakes working together to unleash an avalanche of destruction.
    chown -R us ./yourbase

  3. #3
    Join Date
    Dec 2006
    Minneapolis MN
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    Delayed response, I've been out of the Developers forum for awhile. :-)

    That doesn't sound like something along the scope of this product. A Zimlet sounds like a good idea for that.. it's been about 2.5 years since I've played with OTRS, or even logged into the interface, but I can't imagine it would be horribly difficult to make a useful Zimlet to tie into it.

  4. #4
    Join Date
    Oct 2005
    Thatcher, AZ
    Rep Power


    Take a look at the bugzilla zimlet.
    You should be able to modify the regex and server info to be able to pull ticket stuff into the tool tip.

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