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Thread: Sync error with gmail

  1. #1
    Join Date
    Apr 2008
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    Exclamation Sync error with gmail

    It does not sync mailbox with gmail online server. Connection status shows as "status:error". Need help!
    It was working fine until yesterday.
    Last edited by vivek1803; 04-24-2008 at 01:49 PM.

  2. #2
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    Default

    Welcome to the forums,
    Can you attach some snips from your mailbox.log?
    For instance if you're using windows it's drive:\zimbra\zdesktop\log\ or for mac/linux ~/zimbra/zdesktop by default.

  3. #3
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    Exclamation

    Thanks very much for your reply.

    its in :c\zimbra\zdesktop\win32\prism

  4. #4
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    Default

    I don't see any mailbox.log sections/snips attached.

  5. #5
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    Exclamation

    I have attached the log file for your further investigation.

    Thanks very much for your assistance.
    Attached Files Attached Files

  6. #6
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    Jun 2007
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    Default

    Ooo.. I have a sync error too. An old label for the better gmail firefox plugin.

    Code:
    2008-05-21 17:05:20,400 DEBUG [sync-timer-jeffreyheinen@gmail.com] [] offline - getImapFolders: id = cadb0571-6892-443f-8fbd-83bd356ec8bf
    2008-05-21 17:05:20,588 INFO  [sync-timer-jeffreyheinen@gmail.com] [] datasource - Found new remote folder gmskin:slate,1,1,0,1,1,1,1,1,0. Creating local folder /gmskin:slate,1,1,0,1,1,1,1,1,0.
    2008-05-21 17:05:20,679 ERROR [sync-timer-jeffreyheinen@gmail.com] [] offline - sync failure: Gmail - Jeffrey Heinen
    com.zimbra.cs.mailbox.MailServiceException: invalid name: gmskin:slate,1,1,0,1,1,1,1,1,0
    ExceptionId:sync-timer-jeffreyheinen@gmail.com:1211414720588:6d3b05881835eb07
    Code:mail.INVALID_NAME Arg:(name, STR, "gmskin:slate,1,1,0,1,1,1,1,1,0")
            at com.zimbra.cs.mailbox.MailServiceException.INVALID_NAME(MailServiceException.java:312)
            at com.zimbra.cs.mailbox.MailItem.validateItemName(MailItem.java:2004)
            at com.zimbra.cs.mailbox.Folder.create(Folder.java:619)
            at com.zimbra.cs.mailbox.Mailbox.createFolder(Mailbox.java:5821)
            at com.zimbra.cs.mailbox.Mailbox.createFolder(Mailbox.java:5771)
            at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:316)
            at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:152)
            at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:255)
            at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:293)
            at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(LocalMailbox.java:235)
            at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:113)
            at java.util.TimerThread.mainLoop(Timer.java:512)
            at java.util.TimerThread.run(Timer.java:462)

  7. #7
    Join Date
    Jan 2009
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    Default Gmail sync error

    I get a the following error when syncing Gmail for the first time:

    2009-01-12 08:34:05,033 INFO [mid=9] [] datasource - Import completed for data source 'Gmail'
    2009-01-12 08:34:05,034 ERROR [mid=9] [] offline - sync failure: Gmail
    com.zimbra.cs.mailbox.MailServiceException: cannot modify immutable object: 10
    ExceptionId:mid=9:1231778045033:97d1774d34364b12
    Code:mail.IMMUTABLE_OBJECT ArgitemId, IID, "10")
    at com.zimbra.cs.mailbox.MailServiceException.IMMUTAB LE_OBJECT(MailServiceException.java:365)
    at com.zimbra.cs.mailbox.Folder.setSyncDate(Folder.ja va:797)
    at com.zimbra.cs.mailbox.Mailbox.setSyncDate(Mailbox. java:6253)
    at com.zimbra.cs.datasource.CalDavDataImport.sync(Cal DavDataImport.java:498)
    at com.zimbra.cs.datasource.CalDavDataImport.importDa ta(CalDavDataImport.java:77)
    at com.zimbra.cs.offline.OfflineCalDavDataImport.impo rtData(OfflineCalDavDataImport.java:44)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:62)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

  8. #8
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    Default

    smithmm, please file a bug and we'll get it fixed. thanks!

  9. #9
    Join Date
    Jan 2009
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    Default Sync error w/ Gmail

    I already visited the Bugzilla. . .

  10. #10
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    Default

    What's the bug number?

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