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Thread: sync Failure

  1. #1
    Join Date
    Apr 2008
    Posts
    1
    Rep Power
    7

    Default sync Failure

    Please post this issue report to Zimbra Desktop Support Forums at http://www.zimbra.com/forums/zimbra-desktop/.

    Product name: Zimbra Desktop
    Product version: 0.84
    Build ID: 1119
    Release type: BETA
    OS Platform: Linux i386 2.6.22-14-generic
    Time of event: 2008-05-02 09:48:35
    Issue summary: calendar sync failed

    Failure details:
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error
    ExceptionId:btpool0-25:1209746915355:eab09cc0405c4437
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:275)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1233)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc eInternal(UserServlet.java:1196)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1096)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1084)
    at com.zimbra.cs.service.UserServlet.getRemoteContent (UserServlet.java:1039)
    at com.zimbra.cs.mailbox.InitialSync$RemoteInviteMime Locator.getInviteMime(InitialSync.java:104)
    at com.zimbra.cs.mailbox.InitialSync.makeSetAppointme ntRequest(InitialSync.java:654)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:551)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:226)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:320)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:299)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:309)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:176)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:164)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:127)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:103)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:44)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:186)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

    ----------------------------------------------------------------------------

  2. #2
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    21

    Default

    What an odd error. Any other weird stuff happening?

  3. #3
    Join Date
    Nov 2006
    Location
    Netherlands
    Posts
    90
    Rep Power
    8

    Default

    Starting sometime yesterday, I get this error message too on both my Zimbra Desktop clients.
    I restarted the Server but this did not help.
    My exact message is:

    Code:
    Product name:    Zimbra Desktop
    Product version: 0.90
    Build ID:        1278
    Release type:    BETA
    OS Platform:     Linux i386 2.6.24-21-generic
    Time of event:   2008-09-23 07:22:52
    Error type:      service.RESOURCE_UNREACHABLE
    Error summary:   push item failed
    
    Failure details:
    ----------------------------------------------------------------------------
    
    com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error
    ExceptionId:sync-timer-bart@abc.com:1222150972383:a53ea35ff1841e39
    Code:service.RESOURCE_UNREACHABLE
            at com.zimbra.common.service.ServiceException.RESOURCE_UNREACHABLE(ServiceException.java:275)
            at com.zimbra.cs.service.UserServlet.doHttpOp(UserServlet.java:1217)
            at com.zimbra.cs.service.UserServlet.putMailItem(UserServlet.java:1148)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendMailItem(OfflineMailbox.java:696)
            at com.zimbra.cs.mailbox.PushChanges.syncDocument(PushChanges.java:943)
            at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:275)
            at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:173)
            at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:195)
            at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:115)
            at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:96)
            at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:117)
            at java.util.TimerThread.mainLoop(Unknown Source)
            at java.util.TimerThread.run(Unknown Source)
    
    ----------------------------------------------------------------------------
    I think it happens every time zdesktop synchronizes.
    I have three zimbra accounts and one gmail account.
    This problem occurs for only one of the zimbra accounts.

    -Bart

  4. #4
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    do you see this error message in the error folder? is your account sync blocked?

  5. #5
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    could you please file a bug with the information?

  6. #6
    Join Date
    Nov 2006
    Location
    Netherlands
    Posts
    90
    Rep Power
    8

    Default

    Yes, I get all these messages in the Error Reports folder.
    I will file a bug.

  7. #7
    Join Date
    Nov 2006
    Location
    Netherlands
    Posts
    90
    Rep Power
    8

    Default

    it has to do with a notebook entry.

    The zimbra server log says:
    Code:
    2008-09-23 19:15:14,036 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=3, closed=0, after=3 (0ms)
    2008-09-23 19:15:14,123 INFO  [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;ua=Yahoo! Zimbra Desktop/0.90_1278_Linux;] soap - WaitSetRequest
    2008-09-23 19:15:15,766 INFO  [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;ua=Yahoo! Zimbra Desktop/0.90_1278_Linux;] soap - SyncRequest
    2008-09-23 19:15:17,327 INFO  [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;ua=Yahoo! Zimbra Desktop/0.90_1278_Linux;] soap - ListDocumentRevisionsRequest
    2008-09-23 19:15:19,786 INFO  [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;] mailbox - UserServlet (POST): https://webmail.abc.com/service/home/~/Notebook/Harald Johan - Eerste Dag
    2008-09-23 19:15:19,789 INFO  [btpool0-425] [name=bart@abc.com;mid=3;ip=10.0.0.25;] mailbox - FileUploadServlet received Upload: { accountId=adf9294e-647a-480a-91ba-b69503efedbd, time=Tue Sep 23 19:15:19 CEST 2008, uploadId=b0a78031-76ca-4514-a43f-b62a5adc18e7:d563fc70-0616-4a75-878c-c891c522e25e, Harald Johan - Eerste Dag}
    2008-09-23 19:15:19,827 ERROR [btpool0-425] [] log - /service/home/~/Notebook/Harald Johan - Eerste Dag
    java.lang.NullPointerException
    	at com.zimbra.cs.service.formatter.WikiFormatter.saveCallback(WikiFormatter.java:258)
    	at com.zimbra.cs.service.formatter.Formatter.save(Formatter.java:102)
    	at com.zimbra.cs.service.UserServlet.doPost(UserServlet.java:529)
    	at com.zimbra.cs.service.UserServlet.doPut(UserServlet.java:440)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:730)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:188)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    I deleted the notebook entry and now the errors are gone.

  8. #8
    Join Date
    Nov 2006
    Location
    Netherlands
    Posts
    90
    Rep Power
    8

    Default

    I created a new notebook entry and pasted the text from the previous one.
    The error reports start again.

    I tested some more.
    I created a new notbook entry with the name:

    Harald Johan - Eerste Dag

    I sync manually and get an error report.
    The I renamed the entry to:

    Harald Johan Eerste Dag

    so without the '-' and now it's ok.

    I tested some more with filenames with and without hyphens but couldn't really find a pattern.

    Yes I will file a bug :-)

    -Bart

  9. #9
    Join Date
    Jan 2008
    Location
    kc, mo us
    Posts
    5
    Rep Power
    7

    Smile

    I had the same error syncing a notebook entry today. I renamed the the document/page and the sync errors stopped. For some reason there seemed to be a disconnect between Zimbra desktop and Zimbra server syncing the notebook object. Renaming the page forces Zimbra to create a new object which fixes the problem.

  10. #10
    Join Date
    Oct 2008
    Posts
    1
    Rep Power
    7

    Angry Sync Failure

    I see these items reported does anyone at Zimbra read this and actually respond. A number of us are having the same issues accross the board with the time sync. Why did it just happen and what is being done to fix it?

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