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Thread: Sync failure

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  1. #1
    Join Date
    Jun 2008
    Posts
    1
    Rep Power
    7

    Default Sync failure

    My Zimbra Desktop client stopped syncing yesterday. I've put the error message below. I thought maybe it was related to having 2 folders with the same name, but I've renamed all my folders to have unique names and I still get the error. Any thoughts?

    Thanks,

    Dan


    2008-06-26 07:51:53,796 ERROR [btpool0-27] [name=dcomfort@somecompany.com;mid=3;ip=127.0.0.1;u a=ZimbraWebClient - [unknown] (Win)/dev build;] offline - sync failure: Aruba
    com.zimbra.common.service.ServiceException: system failure: Unable to store IMAP message data
    ExceptionId:btpool0-27:1214491913717:2c8905def82874db
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.db.DbImapFolder.createImapFolder(DbI mapFolder.java:108)
    at com.zimbra.cs.account.DataSource.createImapFolder( DataSource.java:264)
    at com.zimbra.cs.account.offline.OfflineDataSource.cr eateImapFolder(OfflineDataSource.java:279)
    at com.zimbra.cs.datasource.ImapImport.importData(Ima pImport.java:320)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:152)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:255)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:293)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:186)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: java.sql.SQLException: The statement was aborted because it would have caused a duplicate key value in a unique or primary key constraint or unique index identified by 'SQL080618154430900' defined on 'IMAP_FOLDER'.
    at org.apache.derby.impl.jdbc.SQLExceptionFactory.get SQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.Util.generateCsSQLExcep tion(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .wrapInSQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .handleException(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedConnection.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.ConnectionChild.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedStatement.executeS tatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeStatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeUpdate(Unknown Source)
    at org.apache.commons.dbcp.DelegatingPreparedStatemen t.executeUpdate(DelegatingPreparedStatement.java:2 33)
    at com.zimbra.cs.db.DbImapFolder.createImapFolder(DbI mapFolder.java:103)
    ... 33 more
    Caused by: ERROR 23505: The statement was aborted because it would have caused a duplicate key value in a unique or primary key constraint or unique index identified by 'SQL080618154430900' defined on 'IMAP_FOLDER'.
    at org.apache.derby.iapi.error.StandardException.newE xception(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexChanger.ins ertAndCheckDups(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexChanger.doI nsert(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexChanger.ins ert(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexSetChanger. insert(Unknown Source)
    at org.apache.derby.impl.sql.execute.RowChangerImpl.i nsertRow(Unknown Source)
    at org.apache.derby.impl.sql.execute.InsertResultSet. normalInsertCore(Unknown Source)
    at org.apache.derby.impl.sql.execute.InsertResultSet. open(Unknown Source)
    at org.apache.derby.impl.sql.GenericPreparedStatement .execute(Unknown Source)
    ... 38 more

  2. #2
    Join Date
    Jul 2008
    Location
    Southern California
    Posts
    1
    Rep Power
    7

    Default

    I had a similar error:
    <SNIP>
    2008-07-01 21:37:55,405 ERROR [sync-timer-davidc@connect4less.com] [] offline - sync failure: C4L
    com.zimbra.common.service.ServiceException: system failure: Unable to store IMAP message data
    <SNIP>

    Mine was an issue with an empty "SPAM" folder. I just deleted it with another program and off she went!

  3. #3
    Join Date
    Sep 2007
    Location
    Cologne
    Posts
    21
    Rep Power
    8

    Default

    I also got a sync error, Zimbra Version is 5.0.7:

    Code:
    Product name:    Zimbra Desktop
    Product version: 0.84
    Build ID:        1119
    Release type:    BETA
    OS Platform:     Windows Vista x86 6.0
    Time of event: 2008-07-02 08:30:10
    Issue summary: calendar sync failed
    
    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=5954):
    ----------------------------------------------------------------------------
    
    <SetAppointmentRequest f="" t="" l="10" xmlns="urn:zimbraMail">
      <default ptst="NE">
        <m>
          <inv type="appt" seq="2" compNum="60" id="54819">
            <tz stdoff="60" dayoff="120" id="/mozilla.org/20071231_1/Europe/Berlin">
              <standard sec="0" hour="3" wkday="1" min="0" mon="10" week="-1"/>
              <daylight sec="0" hour="2" wkday="1" min="0" mon="3" week="-1"/>
            </tz>
            <tz stdoff="60" dayoff="120" id="(GMT+01.00) Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna">
              <standard sec="0" hour="3" wkday="1" min="0" mon="10" week="-1"/>
              <daylight sec="0" hour="2" wkday="1" min="0" mon="3" week="-1"/>
            </tz>
            <comp d="1206613510000" class="PUB" loc="Köln" transp="O" seq="2" uid="dd280e0a-9b09-43a0-88eb-37b1c151cd2c" fb="B" status="CONF" apptId="54818" fba="B" isOrg="1" calItemId="54818" rsvp="0" compNum="60" x_uid="dd280e0a-9b09-43a0-88eb-37b1c151cd2c" name="Fynn">
              <at d="Antonia Ilski" a="{EMAIL REMOVED}" url="{EMAIL REMOVED}" role="REQ" ptst="NE" rsvp="1"/>
              <xprop value="2" name="X-MOZ-GENERATION"/>
              <desc/>
              <or d="Stephan Wentz" a="{EMAIL REMOVED}" url="{EMAIL REMOVED}"/>
              <recur>
                <add>
                  <rule freq="WEE">
                    <interval ival="2"/>
                    <byday>
                      <wkday day="FR"/>
                    </byday>
                  </rule>
                </add>
                <exclude>
                  <dates>
                    <dtval>
                      <s d="20080711T160000Z"/>
                    </dtval>
                  </dates>
                  <dates>
                    <dtval>
                      <s d="20080725T160000Z"/>
                    </dtval>
                  </dates>
                </exclude>
              </recur>
              <s d="20080404T180000" tz="(GMT+01.00) Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna"/>
              <e d="20080406T170000" tz="(GMT+01.00) Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna"/>
            </comp>
          </inv>
          <mp part="TEXT" ct="multipart/alternative" s="2196">
            <mp part="1" ct="text/plain" s="0">
              <content/>
            </mp>
            <mp part="2" ct="text/html" s="89">
              <content>{CONTENT REMOVED}</content>
            </mp>
            <mp part="2" ct="text/html" s="584">
              <content>{CONTENT REMOVED}</content>
            </mp>
          </mp>
        </m>
      </cancel>
      <replies/>
    </SetAppointmentRequest>
    
    ----------------------------------------------------------------------------
    Failure details:
    ----------------------------------------------------------------------------
    
    com.zimbra.common.service.ServiceException: invalid request: missing required attribute: tz
    ExceptionId:sync-timer-stephan@wentz.it:1214980210905:b84f98671c595a1f
    Code:service.INVALID_REQUEST
            at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:260)
            at com.zimbra.common.soap.Element.checkNull(Element.java:228)
            at com.zimbra.common.soap.Element.getAttribute(Element.java:196)
            at com.zimbra.cs.service.mail.CalendarUtils.parseRecur(CalendarUtils.java:421)
            at com.zimbra.cs.service.mail.CalendarUtils.parseInviteElementCommon(CalendarUtils.java:909)
            at com.zimbra.cs.service.mail.CalendarUtils.parseInviteForCreate(CalendarUtils.java:121)
            at com.zimbra.cs.service.mail.SetCalendarItem$SetCalendarItemInviteParser.parseInviteElement(SetCalendarItem.java:76)
            at com.zimbra.cs.service.mail.ParseMimeMessage$InviteParser.parse(ParseMimeMessage.java:128)
            at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:286)
            at com.zimbra.cs.service.mail.CalendarRequest.handleMsgElement(CalendarRequest.java:105)
            at com.zimbra.cs.service.mail.SetCalendarItem.getSetCalendarItemData(SetCalendarItem.java:147)
            at com.zimbra.cs.service.mail.SetCalendarItem.parseSetAppointmentRequest(SetCalendarItem.java:201)
            at com.zimbra.cs.mailbox.InitialSync.setCalendarItem(InitialSync.java:674)
            at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem(InitialSync.java:555)
            at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:212)
            at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:94)
            at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:77)
            at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:129)
            at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:103)
            at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:89)
            at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:113)
            at java.util.TimerThread.mainLoop(Unknown Source)
            at java.util.TimerThread.run(Unknown Source)
    
    ----------------------------------------------------------------------------

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