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Thread: zdesktop won't start (faulting app.) or uninstall (jvm found at {0} is damaged)

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  1. #1
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    Default zdesktop won't start (faulting app.) or uninstall (jvm found at {0} is damaged)

    Been running zdesktop 0.90 build 1249 on winxp since ~7:30pm EDT yesterday.

    It was running fine before I rebooted... Once the system came back up zdesktop wouldn't start. I tried to manually start and it still failed. Error logged in event log is:

    Faulting application , version 0.0.0.0 faulting module unknown, version 0.0.0.0, fault address 0x00000000.

    When I attempt to uninstall zdesktop I get:
    Error
    The JVM found at {0} is damaged. Please reinstall or define EXE4J_JAVA_HOME to point to an installed 32-bit JDK or JRE.

    Ideas? My gut feeling is somehow zdesktop install got trashed... but no idea what would have caused that.

    Phil

  2. #2
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    Well, no idea what caused this, but I've done this to work around it...
    - moved c:\zimbra\zdesktop to c:\zimbra\zdesktop.OFF
    - started 0.90 installer
    - after selecting default install directory (c:\zimbra\zdesktop) I moved zdesktop.OFF back to zdesktop
    - started install and just let the installer overwrite the old install

    Looks like this worked to keep my old data/settings, etc. and got the services started up again. I wonder if the problem somehow occured with the auto-update process going from beta2 to the few interim auto-updates to the final beta3 update. I noticed that the jvm environment was missing some files (jvm.dll to name one) but didn't do a full analysis.

  3. #3
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    Default

    Well, I've been contacted by one other person that had the same problem... so this is something to watch out for I guess...

  4. #4
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    i have/had the same problem. Once my zimbra desktop beta 3 doesnt starts or hangs and i try to uninstall it it gives the same error..

    and i basically got to go through the same steps to get it install and having to rename the zdesktop folder...


    i think this is a serious bug..
    Last edited by drdre; 07-30-2008 at 07:17 AM.

  5. #5
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    I just ran into the same problem. Here's what Event Viewer shows for the fault:

    Faulting application zdesktop.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x0007e7a8.

    When I try to un-install or install the 0.90 build 1251 version, I get a dialog box with the following message:

    The JVM found at {0} is damaged.
    Please reinstall or define EXE4J_JAVA_HOME
    to point to an installed 32-bit JDK or JRE.

    Install overlay over existing install (instead of upgrade) as described in this thread seems to be a viable work-around.

  6. #6
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    this error only happens if you ever when upgrade with gui client open. this is a known issue, and the workaround is to always close gui client (not minimize) before running an upgrade.

    if you are already stuck in this, the only cure is to do a clean, manual uninstall. see desktop wiki page about how to do this.

  7. #7
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    Default Automatic Upgrade resulting in System failure

    Quote Originally Posted by jjzhuang View Post
    this error only happens if you ever when upgrade with gui client open. this is a known issue, and the workaround is to always close gui client (not minimize) before running an upgrade.

    if you are already stuck in this, the only cure is to do a clean, manual uninstall. see desktop wiki page about how to do this.
    I had this same issue on a system initiated upgrade. I appreciate there is a simple way to stop the problem (close the GUI) but wouldn't a more sensible approach be to fix the bug or throw a warning during the upgrade. Not being aware of the issue and not receiving any warnings has meant a lost morning trying to fix and unfortunately the recovery did not go smoothly and I am now left trying to recover my archive. I appreciate the desktop is still BETA but where there are known issues such as this surely a brief warning could be inserted to avoid system crashes.

  8. #8
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    Thumbs down

    I think Zimbra is too heavy in memory usage, returning to Thunderbird.
    It also doesn't support remote .ical files which I use in Thunderbird to delegate tasks to colleagues for instance.
    Yes, Zimbra can Import and Export them, but not update them real-time.

    Maybe later...

    b.t.w. I had the same above issue, which is now fixed so I can finally uninstall the bloody thing.

  9. #9
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    Which version/build you are running? You are still having this problem even with the latest build 1482? I believe we fixed this problem months (a few releases) ago.

  10. #10
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    Issue occured with Desktop upgrade this morning UK time Feb 3rd 2009.

    Upgrade was to V1.00.

    I tried renaming Zdesktop to zdesktop old and then once directory was selected renaming back but that would not accept so I am now reloading my entire archive.

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