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Thread: POP3 Mailbox Syncronisation Error

  1. #1
    Join Date
    Aug 2008
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    Default POP3 Mailbox Syncronisation Error

    Hi There,

    Can anyone help me with this error?

    I have three POP3 mailboxes set up, only one is giving me grief by just giving the status as Error! When I try to sync it does not pull all emails across, although it got the first 5 ok. It does not pop up with any errors, just changes the status to Error. The mailbox.log (I have cut only the bits relevant to the mailbox with the error says:

    2008-08-21 00:05:17,109 INFO [sync-timer-support@edgeaustralia.com.au] [] datasource - Importing data.
    2008-08-21 00:05:17,656 WARN [sync-timer-support@edgeaustralia.com.au] [] Pop3Connection - Start TLS failed
    com.zimbra.cs.mailclient.CommandFailedException: STLS failed: Unknown command, try again.
    at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendC ommandCheckStatus(Pop3Connection.java:329)
    at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendS tartTls(Pop3Connection.java:135)
    at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:277)
    at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:90)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:137)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:116)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:322)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:303)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:360)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:283)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:117)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    2008-08-21 00:05:18,625 INFO [sync-timer-support@edgeaustralia.com.au] [] datasource - Found 55 new message(s) on remote server
    2008-08-21 00:05:18,625 DEBUG [sync-timer-support@edgeaustralia.com.au] [] datasource - Fetching message with uid 45fa957800000add
    2008-08-21 00:05:19,500 ERROR [sync-timer-support@edgeaustralia.com.au] [] offline - sync failure: Support - Edge
    com.zimbra.common.service.ServiceException: system failure: Synchronization of POP3 folder failed
    ExceptionId:sync-timer-support@edgeaustralia.com.au:1219241119500:00f9952 4934b9515
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:127)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:322)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:303)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:360)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:283)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:117)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.cs.mailclient.ParseException: Invalid end of line character
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.f illBuffer(ContentInputStream.java:84)
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.r ead(ContentInputStream.java:42)
    at java.io.InputStream.read(Unknown Source)
    at java.io.InputStream.read(Unknown Source)
    at com.zimbra.cs.datasource.Pop3Sync.newTempFile(Pop3 Sync.java:238)
    at com.zimbra.cs.datasource.Pop3Sync.addMessage(Pop3S ync.java:200)
    at com.zimbra.cs.datasource.Pop3Sync.fetchAndAddMessa ge(Pop3Sync.java:189)
    at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMe ssages(Pop3Sync.java:179)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:119)
    ... 8 more

    Best Regards,
    Tom Harris

  2. #2
    Join Date
    Jun 2008
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    Default Syncronisation Error

    My main email account stopped syncing. Can get through webmail but not ZIMBRA.

    2008-08-28 11:53:31,617 WARN [sync-timer-michael_k@flagplan.com] [] offline - sync remote auth failure: Michael @ Flagplan
    2008-08-28 11:53:59,355 INFO [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local ;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] datasource - Importing data.
    2008-08-28 11:54:14,052 WARN [btpool0-27] [name=michael_k@flagplan.com;aname=local@host.local ;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] offline - sync remote auth failure: Michael @ Flagplan

  3. #3
    Join Date
    Jan 2007
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    Default

    could you enable debug trace on this account? the debug trace will go into <install>/log/zdesktop.out. then please do a sync, let it fail, send us the trace. thanks!

  4. #4
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    Default

    Is this what you are looking for?
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    1605 INFO [main] log - jetty-6.1.5
    37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.

  5. #5
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    Default

    Another part of the error log

    2008-08-28 09:16:07,035 WARN [btpool0-17] [name=michael_k@flagplan.com;aname=local@host.local ;mid=5;ip=127.0.0.1;ua=ZimbraWebClient - [unknown] (Win)/dev build;] extensions - exception while traversing multipart; skipping
    javax.mail.MessagingException: No inputstream from datasource;
    nested exception is:
    java.io.IOException: failed to get raw input stream for mime part
    at javax.mail.internet.MimeMultipart.parsebm(MimeMult ipart.java:718)
    at javax.mail.internet.MimeMultipart.parse(MimeMultip art.java:452)
    at javax.mail.internet.MimeMultipart.getCount(MimeMul tipart.java:229)
    at com.zimbra.cs.mime.TnefConverter.visitMultipart(Tn efConverter.java:118)
    at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:200)
    at com.zimbra.cs.mime.ParsedMessage.runMimeConverters (ParsedMessage.java:327)
    at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMess age.java:139)
    at com.zimbra.cs.datasource.Pop3Import.fetchMessages( Pop3Import.java:234)
    at com.zimbra.cs.datasource.Pop3Import.importData(Pop 3Import.java:126)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:152)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:255)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:293)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:186)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: java.io.IOException: failed to get raw input stream for mime part
    at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.g etInputStream(Mime.java:327)
    at javax.mail.internet.MimeMultipart.parsebm(MimeMult ipart.java:712)
    ... 38 more
    Caused by: javax.mail.MessagingException: error fetching POP3 content;
    nested exception is:
    java.io.IOException: Unexpected response: X-netINS-MPP: scanned
    at com.sun.mail.pop3.POP3Message.getContentStream(POP 3Message.java:199)
    at javax.mail.internet.MimeMessage.getRawInputStream( MimeMessage.java:1318)
    at com.zimbra.cs.mime.Mime.getRawInputStream(Mime.jav a:306)
    at com.zimbra.cs.mime.Mime$FixedMultipartDataSource.g etInputStream(Mime.java:325)
    ... 39 more
    Caused by: java.io.IOException: Unexpected response: X-netINS-MPP: scanned
    at com.sun.mail.pop3.Protocol.simpleCommand(Protocol. java:373)
    at com.sun.mail.pop3.Protocol.multilineCommand(Protoc ol.java:389)
    at com.sun.mail.pop3.Protocol.retr(Protocol.java:275)
    at com.sun.mail.pop3.POP3Message.getContentStream(POP 3Message.java:133)
    ... 42 more

  6. #6
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    Jan 2007
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    Default

    Quote Originally Posted by flagplan View Post
    Is this what you are looking for?
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    1605 INFO [main] log - jetty-6.1.5
    37489 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    You need to first enable debug trace from the account setup page. then trace will go into this first when you do sync next time.

  7. #7
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    Default

    Sorry...I don't see how to enable the debug trace in the account setup page

  8. #8
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    Default

    in the UI click on "Account Setup" link right next to "Help" on the upper right corner. Then select the account you want to change setting for. Check the box that says "Enable debug trace".

  9. #9
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    Default

    On the Zimbra Account Setup Page, there is no UI or Help in the upper right corner There is Click Setup to come back later Setup another account and Go to Zimbra Desktop. When I go to Change POP Account settings, there is no UI or Help. Same in Preferences

  10. #10
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    Aug 2008
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    Default Working now???

    This problem has gone away now. All that happened was I took the computer to a different site, brought it back and it now works fine and syncs on all three accounts!!?!

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