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Thread: Connection Error....

  1. #1
    Join Date
    Oct 2008
    Rep Power

    Default Connection Error....


    Zimbra cannot connect to my Yahoo! Mail account and is giving the following error. "Service error. Please check your server settings; verify your email address, password or client access permissions (if required)." I've enabled debug trace and when I view the logs I get the following....

    2008-10-22 11:20:22,395 INFO [] [] datasource - Importing data for data source 'My Yahoo! Mail'
    2008-10-22 11:20:22,396 DEBUG [] [] datasource - Generating new yauth token for user 'seamuslawless'
    2008-10-22 11:20:26,330 INFO [] [] datasource - Import completed for data source 'My Yahoo! Mail'
    2008-10-22 11:20:26,331 INFO [] [] offline - sync connection down: My Yahoo! Mail
    2008-10-22 11:20:26,331 DEBUG [] [] offline - sync conneciton down: My Yahoo! Mail
    com.zimbra.common.service.ServiceException: system failure: Authentication failed 568d
    at com.zimbra.common.service.ServiceException.FAILURE (
    at com.zimbra.cs.offline.util.OfflineYAuth.authentica te(
    at com.zimbra.cs.offline.YMailImport.<init>(YMailImpo
    at tDataImport(
    at com.zimbra.cs.datasource.DataSourceManager.newData Import(
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc
    at com.zimbra.cs.mailbox.DesktopMailbox$
    at java.util.TimerThread.mainLoop(Unknown Source)
    at Source)
    Caused by: Connection refused: connect
    at Method)
    at Source)
    at Source)
    at Source)
    at Source)
    at Source)
    at (Unknown Source)
    at<init>( Unknown Source)
    at createSocket(Unknown Source)
    at com.zimbra.common.util.EasySSLProtocolSocketFactor y.createSocket( 24)
    at com.zimbra.common.util.EasySSLProtocolSocketFactor y.createSocket( 65)
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(
    at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(
    at org.apache.commons.httpclient.HttpClient.executeMe thod(
    at org.apache.commons.httpclient.HttpClient.executeMe thod(
    at com.zimbra.cs.util.yauth.RawAuth.doGet(RawAuth.jav a:137)
    at com.zimbra.cs.util.yauth.RawAuth.getToken(RawAuth. java:79)
    at com.zimbra.cs.util.yauth.TokenStore.newToken(Token
    at com.zimbra.cs.util.yauth.MetadataTokenStore.newTok en(
    at com.zimbra.cs.util.yauth.RawAuthManager.authentica te(
    at com.zimbra.cs.util.yauth.RawAuthManager$1.authenti cate(
    at com.zimbra.cs.offline.util.OfflineYAuth.authentica te(
    ... 11 more

    I thought it may have been a problem with my companies proxy so I edited /zdesktop/win32/prism/xulrunner/greprefs/all.js as follows

    pref("network.proxy.type", 2);
    //@line 798 "e:\xr19rel\WINNT_5.2_Depend\mozilla\modules\libpr ef\src\init\all.js"

    pref("network.proxy.ftp", "");
    pref("network.proxy.ftp_port", 0);
    pref("network.proxy.gopher", "");
    pref("network.proxy.gopher_port", 0);
    pref("network.proxy.http", "");
    pref("network.proxy.http_port", 8080);
    pref("network.proxy.ssl", "");
    pref("network.proxy.ssl_port", 8080);
    pref("network.proxy.socks", "");
    pref("network.proxy.socks_port", 1080);
    pref("network.proxy.socks_version", 5);
    pref("network.proxy.socks_remote_dns", false);
    pref("network.proxy.no_proxies_on", "localhost,");
    pref("network.proxy.failover_timeout", 1800); // 30 minutes
    pref("", true); //online/offline
    pref("network.cookie.cookieBehavior", 0); // 0-Accept, 1-dontAcceptForeign, 2-dontUse
    pref("network.cookie.disableCookieForMailNews", true); // disable all cookies for mail
    pref("network.cookie.lifetimePolicy", 0); // accept normally, 1-askBeforeAccepting, 2-acceptForSession,3-acceptForNDays
    pref("network.cookie.alwaysAcceptSessionCookies", false);
    pref("network.cookie.prefsMigrated", false);
    pref("network.cookie.lifetime.days", 90);

    // The PAC file to load. Ignored unless network.proxy.type is 2.
    pref("network.proxy.autoconfig_url", "");

    trying both proxy type 1 and 2..... still no joy. Anyone got any ideas?! Thanks a mill!


  2. #2
    Join Date
    Oct 2008
    Rep Power


    I get the same, and I've read a number of other posts about the same issue. Seems this one must have them stumped.

  3. #3
    Join Date
    Oct 2008
    Rep Power


    Having looked at the problem some more, I think it may be an issue with how Jetty handles proxies.... not the prism desktop client. I'm no closer to a solution though unfortunately

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