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Thread: Error reports when I hit 'send/receive'

  1. #1
    Join Date
    Apr 2008
    Posts
    12
    Rep Power
    7

    Default Error reports when I hit 'send/receive'

    I get the following error report when I click 'send/receive'

    Product name: Zimbra Desktop
    Product version: 0.91
    Build ID: 1344
    Release type: BETA
    OS Platform: Windows Vista x86 6.0
    Time of event: 2008-10-27 14:01:46
    Error type: service.INVALID_REQUEST
    Error summary: push item failed

    Failure details:
    ----------------------------------------------------------------------------

    <soap:Fault>
    <soap:Code>
    <soap:Value>soap:Sender</soap:Value>
    </soap:Code>
    <soap:Reason>
    <soap:Text>invalid request: contact must have fields</soap:Text>
    </soap:Reason>
    <soapetail>
    <Error xmlns="urn:zimbra">
    <Code>service.INVALID_REQUEST</Code>
    <Trace>btpool0-13277:1225130502671:aff929ecd687cd17</Trace>
    </Error>
    </soapetail>
    </soap:Fault>

    com.zimbra.common.soap.SoapFaultException: invalid request: contact must have fields
    ExceptionId:btpool0-13277:1225130502671:aff929ecd687cd17
    Code:service.INVALID_REQUEST
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:261)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:216)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:302)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:714)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:690)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:686)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:682)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:678)
    at com.zimbra.cs.mailbox.PushChanges.sendRequest(Push Changes.java:571)
    at com.zimbra.cs.mailbox.PushChanges.pushRequest(Push Changes.java:505)
    at com.zimbra.cs.mailbox.PushChanges.syncContact(Push Changes.java:895)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:311)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:173)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:195)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:116)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:44)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:414)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:269)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

  2. #2
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    please turn on "Enable debug trace" from account setup page, do another sync, and provide the zdedsktop.log file. You can file a bug with the log attached as private attachment. thanks!

  3. #3
    Join Date
    Jul 2008
    Posts
    9
    Rep Power
    7

    Default

    I just filed a bug but there was no option to make my attachments private. How do I do it?

  4. #4
    Join Date
    Apr 2008
    Posts
    12
    Rep Power
    7

    Default

    Quote Originally Posted by annie View Post
    I just filed a bug but there was no option to make my attachments private. How do I do it?
    What is the bug number?

  5. #5
    Join Date
    Jul 2008
    Posts
    9
    Rep Power
    7

    Default

    Bug number is 32710

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