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Thread: Sync error for Hotmail

  1. #1
    Join Date
    Oct 2008
    Posts
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    Default Sync error for Hotmail

    Here is the debug output:

    2008-10-28 16:31:15,677 ERROR [btpool0-223] [name=<removed>@hotmail.com;aname=local@host.local; mid=4;ip=127.0.0.1;ua=ZimbraWebClient - PRISM (Linux)/0.0;] offline - sync failure: Hotmail
    com.zimbra.common.service.ServiceException: system failure: modify contact method exception
    ExceptionId:btpool0-223:1225225875677:03cfc3e504d03378
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.LiveImport.importData(Liv eImport.java:310)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:158)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:354)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:327)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:383)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:414)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:269)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: javax.mail.MessagingException: modify contact method exception;
    nested exception is:
    java.net.ProtocolException: DAV error: 801 Malformed XML
    at com.posisoft.jdavmail.JDAVContactFolder.modifyCont act(JDAVContactFolder.java:301)
    at com.posisoft.jdavmail.JDAVContact.modify(JDAVConta ct.java:170)
    at com.zimbra.cs.datasource.LiveImport.importContacts (LiveImport.java:620)
    at com.zimbra.cs.datasource.LiveImport.importData(Liv eImport.java:308)
    ... 31 more
    Caused by: java.net.ProtocolException: DAV error: 801 Malformed XML
    at com.posisoft.jdavmail.JDAVMailService.executeMetho d(JDAVMailService.java:228)
    at com.posisoft.jdavmail.JDAVContactFolder.modifyCont act(JDAVContactFolder.java:299)
    ... 34 more

  2. #2
    Join Date
    Oct 2008
    Posts
    29
    Rep Power
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    Default

    This err is happening when syncing a locally modified contact back to the server

    Can you please capture a tcpdump for me so that I can determine what the XML format error is? Run this command as root in a terminal window and then grab the last output including the original POST and the failure response after hitting the "get new messages" sync button in the mail window (there isn't a sync button on the contacts page)

    tcpdump -i eth0 -t -A -s 4096 "port 80"

    Thanks,
    Todd

  3. #3
    Join Date
    Oct 2008
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    Default Not modifying any local contacts

    Hi,

    I'll run tcpdump, but you should know that this happens on the first sync I do after configuring hotmail as an account. I haven't modified any local contacts.

  4. #4
    Join Date
    Oct 2008
    Posts
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    Rep Power
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    Default Pls provide email address to send to.

    Pls give me an email to send the logs to. I don't want to post to a public forum.

  5. #5
    Join Date
    Oct 2008
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    Default

    please see my PM

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