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Thread: service.FAILURE, push item failed

  1. #1
    Join Date
    Dec 2006
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    Default service.FAILURE, push item failed

    Hello,

    I'm receiving the following error. I've seen it all morning and have about 25 instances of it in the last 3.5 hrs. I'm confused, since this is a new occurrence. I've not had this error prior to today. Suggestions?

    I've removed my real email address and substituted USER@EXAMPLE.COM where appropriate. The format has not otherwise changed.

    Thanks,

    Chris

    Product name: Zimbra Desktop
    Product version: 0.91
    Build ID: 1338
    Release type: BETA
    OS Platform: Windows XP x86 5.1
    Time of event: 2008-11-07 11:22:09
    Error type: service.FAILURE
    Error summary: push item failed

    Failure details:
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: invalid item id when renumbering (1073742563 => 0)
    ExceptionId:sync-timer-USER@EXAMPLE.COM:1226085729618:2d87e652e67dc082
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.OfflineMailbox.renumberItem( OfflineMailbox.java:282)
    at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1005)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:316)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:173)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:195)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:116)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:97)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:259)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

    ----------------------------------------------------------------------------

  2. #2
    Join Date
    Dec 2006
    Posts
    35
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    Default

    Bugzilla – Bug 32976 Submitted

    zdesktop.log w/debugging activated is attached.

  3. #3
    Join Date
    Dec 2006
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    Default

    I realize I filed a bug on this, but does anyone have any idea why this is happening?

    It didn't happen this weekend when I was on the same subnet as the Zimbra server.

  4. #4
    Join Date
    Jan 2007
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    Default

    thanks! it looks like a server verison mismatch issue.

  5. #5
    Join Date
    Dec 2006
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    Default

    That's odd. Did you push an update to the Zimbra Desktop in the last few days that would have "broken" this?

    I recognize I need to upgrade the server, but I have not done that because of time and impact.

    Thanks,

    Chris

  6. #6
    Join Date
    Jan 2007
    Posts
    1,688
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    Default

    No we haven't pushed an update for more than a month. This does sound like a bug so we'll investigate.

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