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Thread: 'Couldn't access Yahoo! Zimbra Desktop server"

  1. #31
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    Aug 2008
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    Default

    Control Panel->Administrative Tools->Services, right-click on Yahoo! Zimbra Desktop Service->Properties, what do you have for "Path to executable" ?

  2. #32
    Join Date
    Feb 2009
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    Default Solved

    I have solved the problem. It's a Windows registry issue where the path name of the service needed quotations since it contained spaces and/or zdesktop was also a directory name. Please see Event ID 7000 and "%1 Is Not a Valid Win32 Application" Error Message When You Start a Service

    Don't know whether that is a bug in the windows installation routine or not.

    Cheers

  3. #33
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    Aug 2008
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    Ah, nice work.

    But it sounds like this problem only exists on XP SP3. Anyway, we will try to find a way to workaround this. Thanks for you help.

    Quote Originally Posted by gpolkga View Post
    I have solved the problem. It's a Windows registry issue where the path name of the service needed quotations since it contained spaces and/or zdesktop was also a directory name. Please see Event ID 7000 and "%1 Is Not a Valid Win32 Application" Error Message When You Start a Service

    Don't know whether that is a bug in the windows installation routine or not.

    Cheers

  4. #34
    Join Date
    Feb 2009
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    Hello,

    I have a computer Vista computer running Windows Vista Home Premium with java JRE 6 Update 12 installed on it (My firefox version is 3.0.6). I installed zdesktop_1_0_build_1482_win32 on my computer. Hovewer, it never opens when try to open it. I many times completely uninstall an reinstall it. I tried to remove and reinstalled Java. Even I tried to install older zimbra betas. I checked if the computer name is incorectly set. I checked if my java is working via a web site build for this yes it is working correctly (It works !!). I manually stop an start the "Yahoo Zimbra Desktop Service" before I try to open zimbra. I checked my firewall it did not blocked 7633, I once even deleted my firewall. I tried everything mentioned in the forum nothing helps.

    When i try to open zimbra for 3 min. it tries to open then gives this message:

    [JavaScript Application]
    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.


    When I manually enter my browser "http://localhost:7633/desktop/login.jsp", I see:
    HTTP ERROR: 500

    INTERNAL_SERVER_ERROR

    RequestURI=/zimbra/desktop/login.jsp
    Caused by:

    java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-1:1235502910369:5ce1ded6713a678f
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:262)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:217)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    ... 34 more

    Caused by:

    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-1:1235502910369:5ce1ded6713a678f
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:262)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:217)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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  5. #35
    Join Date
    Mar 2009
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    Default

    I have the same error, just started today after Windows Defender cleaned a Settings Modifier alert. Now Zimbra does not work & I get this error.

    My question is how do I reinstall it, do I simply download the install file & run it? If so, is there a chance I will lose all of the e-mail information I have in my Zimbra folders?

    I know this sound like a dumb question but I just want to play it safe as I have alot of important e-mails saved.

    Thanks,

    Lou

  6. #36
    Join Date
    May 2008
    Location
    Tallahassee, Florida
    Posts
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    Default

    Quote Originally Posted by freitalm View Post
    I have the same error, just started today after Windows Defender cleaned a Settings Modifier alert. Now Zimbra does not work & I get this error.

    My question is how do I reinstall it, do I simply download the install file & run it? If so, is there a chance I will lose all of the e-mail information I have in my Zimbra folders?

    I know this sound like a dumb question but I just want to play it safe as I have alot of important e-mails saved.

    Thanks,

    Lou
    Get today's Defender update, and install it.

    Then, check your hosts file (in %systemroot%/system32/drivers/etc) in Notepad, and make sure there is an entry that looks like:

    127.0.0.1 localhost


    If it's not in there, add it.

    This fixed my trouble.

  7. #37
    Join Date
    Aug 2008
    Posts
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    Default

    check out this post: http://www.zimbra.com/forums/general...p-hosts-f.html

    you might not need to re-install. if you do, just download it and run. you will not lose emails.

    to make sure, you can first backup these 3 folders: derby, index and store.




    Quote Originally Posted by freitalm View Post
    I have the same error, just started today after Windows Defender cleaned a Settings Modifier alert. Now Zimbra does not work & I get this error.

    My question is how do I reinstall it, do I simply download the install file & run it? If so, is there a chance I will lose all of the e-mail information I have in my Zimbra folders?

    I know this sound like a dumb question but I just want to play it safe as I have alot of important e-mails saved.

    Thanks,

    Lou

  8. #38
    Join Date
    Jun 2011
    Posts
    2
    Rep Power
    4

    Default Uninstall issue...

    When uninstalling zimbra, it leaves the following directory intact.
    C:\Users\(username)\AppData\Local\Zimbra

    If this directory is not deleted manually then reinstall does not work.
    Delete this directory first before reinstalling.
    I did and the reinstall worked.

    Note: searching for this folder (Zimbra) may not detect it on Vista (becuase that folder is hidden.

    Also on XP the above directory may be located at a different place.
    Probably this folder contains user data also, so may want to save it first before deleting parent directory...

    P.S.: this post appies to the Zdesktop client, btw.

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