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Thread: Zimbra Desktop : problem accessing Yahoo Mail

  1. #1
    Join Date
    Feb 2008
    Posts
    12
    Rep Power
    7

    Default Zimbra Desktop : problem accessing Yahoo Mail

    Hi,

    Since yesterday I am not able to access my Yahoo email account on Zimbra. It was working great till about yesterday afternoon.

    There is no problem with gmail access.

    Any thoughts!

    thanks,
    V

  2. #2
    Join Date
    May 2006
    Location
    USA
    Posts
    6,242
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    Default

    Enable debug trace in account setup then examine the zdesktop.log/.out files after clicking send/receive.

    I see your windows from another post, so that'd probably be drive:\zimbra\zdesktop\log if you started out on an earlier version, or the %USERPROFILE% enviromental variable on later versions. Vista would typically be drive:\Users\username\AppData(hidden folder)\Local\Zimbra\zdesktop\log xp would be typically drive:\Documents and Settings\username\Application Data\Zimbra\zdesktop\log

  3. #3
    Join Date
    Feb 2008
    Posts
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    7

    Default Zimbra Desktop : problem accessing Yahoo Mail (Error Log)

    I turned on the "Debug Logging"

    Here is the contents of the log file, it is only part of the file, hope this is sufficient.

    thanks

    2008-12-24 00:01:50,818 INFO [mid=4] [] offline - >>>>>>>> 008-12-24 00:01:50,825 INFO [mid=4] []

    datasource - Importing data for data source 'My Yahoo'
    2008-12-24 00:01:51,283 INFO [mid=4] [] datasource - Importing contacts for YMail account 'My Yahoo'
    2008-12-24 00:01:51,294 DEBUG [mid=4] [] yab - Loaded sync state for data source 'My Yahoo':

    {lastModSequence=11499, lastRevision=8}
    2008-12-24 00:01:51,296 DEBUG [mid=4] [] yab - found 0 local contact changes
    2008-12-24 00:01:51,806 DEBUG [mid=4] [] yab - Sending request: GET

    http://address.yahooapis.com/v1/sync...SJkrfBlr3wgxc-

    &WSSID=72iekHFHM8B&format=xml&myrev=8
    2008-12-24 00:01:52,012 INFO [mid=4] [] datasource - Import completed for data source 'My Yahoo'
    2008-12-24 00:01:52,013 ERROR [mid=4] [] offline - sync failure: My Yahoo
    com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
    ExceptionId:mid=4:1230094912012:0a4f6030d0bc5e21
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException

    (SyncExceptionHandler.java:39)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:59)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
    ExceptionId:mid=4:1230094912012:0a4f6030d0bc5e21
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:87)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:57)
    ... 9 more
    Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
    at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:77)
    at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:52)
    at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
    at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:102)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
    ... 10 more
    2008-12-24 00:05:40,574 INFO [mid=5] [] offline - >>>>>>>>

    name=xxxxxxx@yahoo.com;version=0.92;build=1418;rel ease=BETA;os=Windows Vista x86 6.0;type=imap
    2008-12-24 00:05:40,576 INFO [mid=5] [] datasource - Importing data for data source 'Yahoo Mail'
    2008-12-24 00:05:40,948 INFO [mid=5] [] datasource - Importing contacts for YMail account 'Yahoo Mail'
    2008-12-24 00:05:40,959 DEBUG [mid=5] [] yab - Loaded sync state for data source 'Yahoo Mail':

    {lastModSequence=17599, lastRevision=129}
    2008-12-24 00:05:40,964 DEBUG [mid=5] [] yab - found 0 local contact changes
    2008-12-24 00:05:41,345 DEBUG [mid=5] [] yab - Sending request: GET

    http://address.yahooapis.com/v1/sync...SJkrfBlr3wgxc-

    &WSSID=g.XJ/SOLGY7&format=xml&myrev=129
    2008-12-24 00:05:42,171 INFO [mid=5] [] datasource - Import completed for data source 'Yahoo Mail'
    2008-12-24 00:05:42,173 ERROR [mid=5] [] offline - sync failure: Yahoo Mail
    com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
    ExceptionId:mid=5:1230095142171:0a4f6030d0bc5e21
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException

    (SyncExceptionHandler.java:39)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:59)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
    ExceptionId:mid=5:1230095142171:0a4f6030d0bc5e21
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:87)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:57)
    ... 9 more
    Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
    at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:77)
    at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:52)
    at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
    at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:102)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
    ... 10 more

  4. #4
    Join Date
    Dec 2008
    Posts
    6
    Rep Power
    7

    Default Same here

    I started getting errors this morning when syncing to yahoo. I upgraded to the new version build 1433, but no success. I edited the yahoo connection, and removed the contacts sync, and now it is working, so either there is a current issue with contact sync, or I have some contact info that is messing it up.

  5. #5
    Join Date
    Dec 2008
    Posts
    4
    Rep Power
    6

    Default I've got the same error & resolution

    My sync also stopped working in the past two days. I also got a message in my log output saying my contact sync stopped working, so I disabled that and now my email syncs just fine. I also get a message saying my account cannot access my calendar service so I disabled that as well.

    Anyone know if the calandar or contact sync is down for all Yahoo accounts? Or do I have a problem with just my account?

    Here's my log file:

    2008-12-24 11:27:02,781 INFO [btpool0-0] [mid=2;] offline - >>>>>>>> name=kcarter77@yahoo.com;version=0.92;build=1418;r elease=BETA;os=Windows XP x86 5.1;type=imap
    2008-12-24 11:27:02,781 INFO [btpool0-0] [mid=2;] datasource - Importing data for data source 'Yahoo Account'
    2008-12-24 11:27:03,000 INFO [btpool0-0] [mid=2;] datasource - Importing contacts for YMail account 'Yahoo Account'
    2008-12-24 11:27:03,000 DEBUG [btpool0-0] [mid=2;] yab - Loaded sync state for data source 'Yahoo Account': {lastModSequence=12431, lastRevision=1111}
    2008-12-24 11:27:03,015 DEBUG [btpool0-0] [mid=2;] yab - found 0 local contact changes
    2008-12-24 11:27:03,281 DEBUG [btpool0-0] [mid=2;] yab - Sending request: GET http://address.yahooapis.com/v1/sync...xml&myrev=1111
    2008-12-24 11:27:03,500 INFO [btpool0-0] [mid=2;] datasource - Import completed for data source 'Yahoo Account'
    2008-12-24 11:27:03,500 ERROR [btpool0-0] [mid=2;] offline - sync failure: Yahoo Account
    com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
    ExceptionId:btpool0-0:1230146823500:909ae9e26f733f73
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:39)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:59)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:48)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
    ExceptionId:btpool0-0:1230146823500:909ae9e26f733f73
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:87)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:57)
    ... 32 more
    Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
    at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:77)
    at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:52)
    at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
    at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:102)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
    ... 33 more

  6. #6
    Join Date
    Jan 2007
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    1,688
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    Default

    Could you upgrade to 1433? We changed sync order in 1433 so that we sync mail before doing contacts and calendar.

  7. #7
    Join Date
    Jan 2007
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    Default

    Quote Originally Posted by StephanWolf View Post
    I started getting errors this morning when syncing to yahoo. I upgraded to the new version build 1433, but no success. I edited the yahoo connection, and removed the contacts sync, and now it is working, so either there is a current issue with contact sync, or I have some contact info that is messing it up.
    Please provide log. Thanks!

  8. #8
    Join Date
    Dec 2008
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    Default

    I am having the same issue Gmail works perfect but the yahoo accounts have all failed

  9. #9
    Join Date
    Jan 2007
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    Default

    Quote Originally Posted by VFT View Post
    I am having the same issue Gmail works perfect but the yahoo accounts have all failed
    Please provide zdesktop.log.

  10. #10
    Join Date
    Dec 2008
    Posts
    4
    Rep Power
    6

    Default Same Contact / Calendar Synch Problem, After Upgrading to Build 1433

    I've upgraded to Build 1433, and indeed my mail synch is now working. However, my contacts and my calendar still won't synch. This was working fine 2 days ago. Find attached my latest log file (too long to include on this message).
    Attached Files Attached Files

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