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Thread: ZD to Exchange IMAP - SSL Connection Failure

  1. #1
    Join Date
    Dec 2008
    San Rafael, CA
    Rep Power

    Thumbs down ZD to Exchange IMAP - SSL Connection Failure

    Happy Holidays, All!
    Could use some help.

    I have an Exchange 2003 Server w/ IMAP set up properly as I can access it through various other email clients and smartphones including OWA. Thus, the firewall is also set up properly.

    When trying to set up an Exchange IMAP account in ZD I get this error message:
    "SSL connection failure. Please check host and port settings."

    I am using an EssentialSSL 90-day free trial cert from It is in our name, domain name and URL of our org.

    I would appreciate any help you may offer at this time. I am about to perform a migration to ZCS in late January but need to get the staff going using ZD now with Exchange 2003 Server.

    Thanks in advance and Happy Holidays!

    As follows, output from zdesktop.log. I have removed the real domain and access info. I cannot reveal the "next 32 lines":
    2008-12-28 13:52:11,270 INFO [btpool0-6] [] datasource - Testing: DataSource: { id=7c50b91c-2f62-43c1-ae93-6b2537a6d76d, type=imap, isEnabled=true, name=Work,, port=993, connectionType=ssl, username=username, folderId=1 }
    2008-12-28 13:52:11,388 WARN [btpool0-6] [] datasource - Test failed: DataSource: { id=7c50b91c-2f62-43c1-ae93-6b2537a6d76d, type=imap, isEnabled=true, name=Work,, port=993, connectionType=ssl, username=username, folderId=1 }
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=7c50b91c-2f62-43c1-ae93-6b2537a6d76d, type=imap, isEnabled=true, name=Work,, port=993, connectionType=ssl, username=username, folderId=1 }
    at com.zimbra.common.service.ServiceException.FAILURE (
    at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:144)
    at com.zimbra.cs.datasource.ImapSync.test(ImapSync.ja va:100)
    at com.zimbra.cs.datasource.DataSourceManager.test(Da
    at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(
    at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount( 41)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(
    at com.zimbra.cs.service.admin.CreateAccount.handle(C
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se
    at org.mortbay.jetty.handler.ContextHandler.handle(Co
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(
    at org.mortbay.jetty.handler.HandlerCollection.handle (
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.Server.handle(
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt
    at org.mortbay.jetty.HttpConnection$ ntent(
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec
    at org.mortbay.thread.BoundedThreadPool$ n(
    Caused by: Unrecognized SSL message, plaintext connection?
    at nownRecord(Unknown Source)
    at own Source)
    at ord(Unknown Source)
    at InitialHandshake(Unknown Source)
    at ndshake(Unknown Source)
    at ndshake(Unknown Source)
    at com.zimbra.common.util.CustomSSLSocket.startHandsh ake(
    at com.zimbra.common.util.CustomSSLSocket.getInputStr eam(
    at com.zimbra.cs.mailclient.MailConnection.connect(Ma
    at com.zimbra.cs.mailclient.imap.ImapConnection.conne ct(
    at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:131)
    ... 32 more
    Last edited by bmw; 12-28-2008 at 04:28 PM.

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