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Thread: Zimbra desktop sync failure

  1. #1
    Join Date
    Jan 2009
    Posts
    15
    Rep Power
    6

    Default Zimbra desktop sync failure

    I started using zimbra a couple of days back. I was trying to use in Windows XP desktop, but sync went down after a few mails. Here is the log details.

    2009-01-03 00:03:28,984 DEBUG [mid=2] [] datasource - Remote folder 'Inbox': Fetching 306 new IMAP message(s)
    2009-01-03 00:04:29,515 ERROR [mid=2] [] datasource - Synchronization of folder '/Inbox' failed
    java.io.IOException: Error in response handler
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:532)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:460)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:75)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:79)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:307)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:330)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:876)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:832)
    at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:223)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:220)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:158)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:119)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:56)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
    at java.io.BufferedInputStream.fill(Unknown Source)
    at java.io.BufferedInputStream.read(Unknown Source)
    at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:99)
    at com.zimbra.cs.mailclient.MailInputStream.peekChar( MailInputStream.java:127)
    at com.zimbra.cs.mailclient.imap.ImapInputStream.read Text(ImapInputStream.java:225)
    at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
    at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
    at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:596)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:590)
    at com.zimbra.cs.mailclient.imap.ImapConnection.acces s$000(ImapConnection.java:42)
    at com.zimbra.cs.mailclient.imap.ImapConnection$4.run (ImapConnection.java:557)
    at java.lang.Thread.run(Unknown Source)
    2009-01-03 00:04:29,515 INFO [mid=2] [] datasource - Import completed for data source 'mohanyes'
    2009-01-03 00:04:29,515 INFO [mid=2] [] offline - sync connection down: mohanyes
    2009-01-03 00:14:29,531 INFO [mid=2] [] offline - >>>>>>>> name=mohanyes@yahoo.com;version=0.92;build=1433;re lease=BETA;os=Windows XP x86 5.1;type=imap

  2. #2
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Have you tried it more than one time? It's caused by network timeout when trying to download messages. In the next cut we will provide a way to skip over if it times out multiple times.

  3. #3
    Join Date
    Jan 2009
    Posts
    15
    Rep Power
    6

    Default Tried many a times

    I tried many a times. But no success.
    It is stopping at that point and around 10 folders out of 20 are not getting synchronized after that, including send folder. Even if i send a new mail, its not getting saved in the send box. But it is available in the yahoo web mail server.

  4. #4
    Join Date
    Jan 2009
    Posts
    15
    Rep Power
    6

    Default Solved this problem by increasing the timeout

    Go to Conf\localconfig.xml and add the following to get rid of the timeout problem

    <key name="javamail_imap_timeout">
    <value>300</value>
    </key>

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