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Thread: Can not add any more mail filters

  1. #1
    Join Date
    Jan 2009
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    Unhappy Can not add any more mail filters

    After adding several (> 20) mail filters using Zimbra Desktop I ended up with some rather strange errors:

    Code:
    msg: system failure: modifying acct (zimbraId=a1ce0664-2636-4e86-805f-14396f5c7165)
    code: service.FAILURE
    method: SaveRulesRequest
    detail: soap:Receiver
    trace: btpool0-15:1231236096570:ac035f1f95d02f51
    After that the filter does not show up in the list - however when I try to add another filter with the same name I get the error message that this filter already exists.

    I think I'm using the latest version of Zimbra Desktop (at least some weeks ago it updated itself to the latest verison) on Ubuntu Hardy, together with the latest version of the ZCS (Network Edition).

    Before I started using the desktop client I added all my mail filters via the web interface. Unfortunatly, these filters never appeard in the 'mail filter' tab of the desktop client. When I added a new filter using the desktop client (by accident, because I expected the following to happen), all rules that were previously there vanished. I had to re-add all my rules then (> 30) - while doing this I ran into the problem described above.

  2. #2
    Join Date
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    Default

    you may be hitting Bug 33383 – User is unable to create new filter rules

    could you check your log at <install>/log/zdesktop.log for errors?

  3. #3
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    Default Work around

    Use the filter in the Yahoo Server instead.

  4. #4
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    Default

    Quote Originally Posted by jjzhuang View Post
    you may be hitting Bug 33383 &ndash; User is unable to create new filter rules

    could you check your log at <install>/log/zdesktop.log for errors?
    Sorry, but theres nothing (besides regular messages) in the log. I triggered the error twice but nothing appeared in the logfile

  5. #5
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    Default

    OK, I'm going to put in a fix to generate more information in the next cut so at the very least with the next cut we can find out what's wrong. Thanks!

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