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Thread: Error Sync - UID FETCH failed UID Fetch error; Can't fetch that data

  1. #1
    Join Date
    Jan 2009
    Posts
    15
    Rep Power
    6

    Default Error Sync - UID FETCH failed UID Fetch error; Can't fetch that data

    While trying to sync a folder LandT, it is failing. And the folder is not getting sync anymore. I giving the debug log please help.
    ----------------------------------------------------------------
    zdesktop.log
    ----------------------------------------------------------------
    2009-01-06 19:35:59,289 DEBUG [mid=2] [] datasource - Remote folder 'LandT': Adding new message with UID 51893 detected while syncing flags
    2009-01-06 19:35:59,999 DEBUG [mid=2] [] datasource - Remote folder 'LandT': Fetching 1 new IMAP message(s)
    2009-01-06 19:36:01,123 ERROR [mid=2] [] datasource - Synchronization of folder '/LandT' failed
    com.zimbra.cs.mailclient.CommandFailedException: UID FETCH failed: UID FETCH error; can't fetch that data
    at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:94)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:307)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:330)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:876)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:832)
    at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:223)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:220)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:158)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:119)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:56)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    2009-01-06 19:36:02,128 DEBUG [mid=2] [] offline - getSyncState: folder = 2, key = 8589934594, state = null

  2. #2
    Join Date
    May 2008
    Posts
    63
    Rep Power
    7

    Default

    Which ZDesktop release and IMAP service provider are you using?

    From the log snippet it appears as though the failure is occurring while attempting to fetch message flags. Currently, this causes the entire folder sync to fail since this is not an expected error (UID FETCH shouldn't fail even for an invalid UID) but in the next release we will fall back to fetching flags one message at a time and skip the individual messages which fail (currently we do this while fetching message data).

  3. #3
    Join Date
    Jan 2009
    Posts
    15
    Rep Power
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    Default

    ZD Beta 0.92 - Build 1433
    I am using Yahoo.com as the mail server
    ---------------------------------------

  4. #4
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
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    Default

    could you please file a bug? thanks!

  5. #5
    Join Date
    Jan 2007
    Posts
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    Default

    could you also provide your yahoo account username?

  6. #6
    Join Date
    Jan 2009
    Posts
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    Rep Power
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    Default We can consider this issue as closed

    This I figured out that there is an email with me, that shows 3.4 MB attachment and when i click open it i couldnt see the content or the attachment. It hangs. So its a problem with the email. (Not sure how and why there is a problem in the mail. But could understand there can be problems with the emails as well) We can consider this issue as closed.

  7. #7
    Join Date
    Jan 2007
    Posts
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    Rep Power
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    Default

    Hi, could you still please provide your username and description of this particular message? That way I can report this problem to the mail team. Thanks!

  8. #8
    Join Date
    Jan 2009
    Posts
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    Default Hope this helps

    Username: mohanyes
    Subject : FW: ODI Training PPT Slides
    You can make a fix, to inform the end user, that there is a kind of problem there in the particular mail with so and so subject, sender, folder....

    I have a lot of wishlist and unresolved things wih Zimbra.

  9. #9
    Join Date
    Jan 2007
    Posts
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    Default

    Thanks! We already do inform the user when we skip over the issue. That's coming in the next cut.

    Where's your wishlist and unresolved list?

  10. #10
    Join Date
    Jan 2009
    Posts
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    Rep Power
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    Default I would give a complete review and wish list to you soon.

    I could not sync two of my folders Inbox and Home, always 2 or 3 mails are not there in the server.

    This happend only when I moved a few mails from Inbox to Home viceversa.

    My gut feeling tells me that some bug is there when a folder is created in the zimbra and its getting updated in the server. Also there is another small related bug when a mail is moved from one folder to another.

    Here is the error from the error log for the Home Folder.

    2009-01-17 17:03:19,031 DEBUG [mid=2] [] imap - C: C39 APPEND Home (\Seen) "08-Dec-2008 17:08:52 +0530" {3775471}
    2009-01-17 17:03:19,842 DEBUG [Thread-27] [] imap - S: + Ready for argument
    2009-01-17 17:05:38,104 DEBUG [mid=2] [] imap - C: <<< literal data not shown >>>
    2009-01-17 17:08:20,363 ERROR [mid=2] [] datasource - Append message failed
    java.io.IOException: Error in response handler
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:532)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:460)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:75)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:79)
    at com.zimbra.cs.mailclient.imap.ImapConnection.appen d(ImapConnection.java:225)
    at com.zimbra.cs.datasource.RemoteFolder.appendMessag e(RemoteFolder.java:92)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess age(ImapFolderSync.java:545)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:531)
    at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:506)
    at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:379)
    at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:240)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:159)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:119)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:56)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
    at java.io.BufferedInputStream.fill(Unknown Source)
    at java.io.BufferedInputStream.read(Unknown Source)
    at com.zimbra.cs.mailclient.util.TraceInputStream.rea d(TraceInputStream.java:73)
    at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:99)
    at com.zimbra.cs.mailclient.MailInputStream.peekChar( MailInputStream.java:127)
    at com.zimbra.cs.mailclient.imap.ImapInputStream.read Text(ImapInputStream.java:225)
    at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
    at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
    at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:596)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:590)
    at com.zimbra.cs.mailclient.imap.ImapConnection.acces s$000(ImapConnection.java:42)
    at com.zimbra.cs.mailclient.imap.ImapConnection$4.run (ImapConnection.java:557)
    at java.lang.Thread.run(Unknown Source)
    2009-01-17 17:08:20,366 ERROR [mid=2] [] datasource - Synchronization of folder '/Home' failed
    com.zimbra.common.service.ServiceException: system failure: Append message failed
    ExceptionId:mid=2:1232192300366:0ab831d22152fad4
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.ImapFolderSync.checkCanCo ntinue(ImapFolderSync.java:1134)
    at com.zimbra.cs.datasource.ImapFolderSync.syncFailed (ImapFolderSync.java:1105)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:535)
    at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:506)
    at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:379)
    at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:240)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:159)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:119)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:56)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.io.IOException: Error in response handler
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:532)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:460)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:75)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:79)
    at com.zimbra.cs.mailclient.imap.ImapConnection.appen d(ImapConnection.java:225)
    at com.zimbra.cs.datasource.RemoteFolder.appendMessag e(RemoteFolder.java:92)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess age(ImapFolderSync.java:545)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:531)
    ... 14 more
    Caused by: java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
    at java.io.BufferedInputStream.fill(Unknown Source)
    at java.io.BufferedInputStream.read(Unknown Source)
    at com.zimbra.cs.mailclient.util.TraceInputStream.rea d(TraceInputStream.java:73)
    at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:99)
    at com.zimbra.cs.mailclient.MailInputStream.peekChar( MailInputStream.java:127)
    at com.zimbra.cs.mailclient.imap.ImapInputStream.read Text(ImapInputStream.java:225)
    at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
    at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
    at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:596)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:590)
    at com.zimbra.cs.mailclient.imap.ImapConnection.acces s$000(ImapConnection.java:42)
    at com.zimbra.cs.mailclient.imap.ImapConnection$4.run (ImapConnection.java:557)
    at java.lang.Thread.run(Unknown Source)
    2009-01-17 17:08:20,368 INFO [mid=2] [] datasource - Import completed for data source 'Yahoo'
    2009-01-17 17:08:20,369 INFO [mid=2] [] offline - sync connection down: Yahoo
    2009-01-17 17:08:20,370 DEBUG [mid=2] [] offline - sync conneciton down: Yahoo
    com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Home' failed
    ExceptionId:mid=2:1232192300367:0ab831d22152fad4
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:261)
    at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:243)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:159)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:119)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:56)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Append message failed
    ExceptionId:mid=2:1232192300366:0ab831d22152fad4
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.ImapFolderSync.checkCanCo ntinue(ImapFolderSync.java:1134)
    at com.zimbra.cs.datasource.ImapFolderSync.syncFailed (ImapFolderSync.java:1105)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:535)
    at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:506)
    at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:379)
    at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:240)
    ... 11 more
    Caused by: java.io.IOException: Error in response handler
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:532)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:460)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:75)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:79)
    at com.zimbra.cs.mailclient.imap.ImapConnection.appen d(ImapConnection.java:225)
    at com.zimbra.cs.datasource.RemoteFolder.appendMessag e(RemoteFolder.java:92)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess age(ImapFolderSync.java:545)
    at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:531)
    ... 14 more
    Caused by: java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
    at java.io.BufferedInputStream.fill(Unknown Source)
    at java.io.BufferedInputStream.read(Unknown Source)
    at com.zimbra.cs.mailclient.util.TraceInputStream.rea d(TraceInputStream.java:73)
    at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:99)
    at com.zimbra.cs.mailclient.MailInputStream.peekChar( MailInputStream.java:127)
    at com.zimbra.cs.mailclient.imap.ImapInputStream.read Text(ImapInputStream.java:225)
    at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
    at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
    at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:596)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:590)
    at com.zimbra.cs.mailclient.imap.ImapConnection.acces s$000(ImapConnection.java:42)
    at com.zimbra.cs.mailclient.imap.ImapConnection$4.run (ImapConnection.java:557)
    at java.lang.Thread.run(Unknown Source)
    2009-01-17 17:08:20,372 INFO [mid=2] [] offline - >>>>>>>> name=mohanyes@yahoo.com;version=0.92;build=1433;re lease=BETA;os=Windows Vista x86 6.0;type=imap

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