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Thread: emails not available in the Server

  1. #1
    Join Date
    Jan 2009
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    Default emails not available in the Server

    I moved a few emails to a folder ULIP, now the emails are not available in the server. Only available in the Zimbra desktop. When I looked at the log, it shows 'Found 0 tracked IMAP messages for ULIP'. Please help, how to put it back to the server?

    --------------------------------------------------------
    Here is the Zdesktop.log
    --------------------------------------------------------

    2009-01-06 19:36:43,953 DEBUG [mid=2] [] datasource - Found 38 tracked IMAP messages for Oracle
    2009-01-06 19:36:44,060 DEBUG [mid=2] [] datasource - Local folder '/Oracle': SyncState = {lastUid=58255,exists=-1,unseen=-1,lastModSeq=9611}
    2009-01-06 19:36:44,061 DEBUG [mid=2] [] datasource - Remote folder 'Oracle': Fetching flags for UID sequence 1:58255
    2009-01-06 19:36:46,238 DEBUG [mid=2] [] offline - getSyncState: folder = 257, key = 8589934849, state = null
    2009-01-06 19:36:46,239 DEBUG [mid=2] [] datasource - Found 0 tracked IMAP messages for ULIP
    2009-01-06 19:36:46,342 DEBUG [mid=2] [] datasource - Local folder '/ULIP': SyncState = {lastUid=0,exists=-1,unseen=-1,lastModSeq=9611}
    2009-01-06 19:36:48,071 DEBUG [mid=2] [] offline - getSyncState: folder = 269, key = 8589934861, state = null

  2. #2
    Join Date
    May 2008
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    Default

    Unfortunately there is not enough information to go on in this log snippet. Could you please try enabling IMAP debug trace (in account setup) and send a more complete log file?

    No tracked messages were found for ULIP since for some reason they haven't yet been appended to the server. You might also want to try refreshing your browser since sometimes that will cause the messages to show up in ymail.

    - David

  3. #3
    Join Date
    Jan 2007
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    Default

    to collect trace, follow steps here: http://wiki.zimbra.com/index.php?tit...by_an_error.3F

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