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Thread: Sync error with Zimbra server

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  1. #1
    Join Date
    Nov 2008
    Posts
    12
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    Default Sync error with Zimbra server

    I had this problem creep up over the last two weeks. Zimbra Desktop generates errors while attempting to sync with the Zimbra server. I have attached two images of the red exclamation marks I receive. Any help would be greatly appreciated!

    Periodically I also receive the following error:

    Product name: Zimbra Desktop
    Product version: 0.92
    Build ID: 1433
    Release type: BETA
    OS Platform: Mac OS X i386 10.5.5
    Time of event: 2009-01-27 11:15:40
    Error type: mail.NO_SUCH_FOLDER
    Error summary: document sync failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such folder id: 14540
    ExceptionId:mid=7:1233072940802:b383b56e0eccf107
    Code:mail.NO_SUCH_FOLDER ArgitemId, IID, "14540")
    at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _FOLDER(MailServiceException.java:180)
    at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem .java:1167)
    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1998)
    at com.zimbra.cs.mailbox.OfflineMailbox.getItemById(O fflineMailbox.java:208)
    at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2788)
    at com.zimbra.cs.mailbox.InitialSync.syncDocument(Ini tialSync.java:1343)
    at com.zimbra.cs.mailbox.DeltaSync.syncDocuments(Delt aSync.java:841)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:275)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:204)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)

    ----------------------------------------------------------------------------
    Attached Images Attached Images

  2. #2
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Usually if you see an error report then it's an operation we skipped over. For the particular report you copied here, it's saying that a folder can't be found during sync. It's possible that you deleted a folder during sync. Did you delete any folders and emptied trash recently?

    Also the red error indicator shouldn't be triggered by the error reported. For that you'll need to check the log. For more infor please see Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

  3. #3
    Join Date
    Nov 2008
    Posts
    12
    Rep Power
    6

    Default My log file

    I am actually more concerned about the red error indicator.... This is what the log file looks like (a sample of it)

    Thanks,

    DA



    name=dasofsky@homemanageables.com;version=0.92;bui ld=1433;release=BETA;os=Mac OS X i386 10.5.5;server=5.0.11
    2009-01-27 21:07:33,845 DEBUG [mid=7] [] offline - starting delta sync [token 22328]
    2009-01-27 21:07:34,230 DEBUG [mid=7] [] offline - initial: created message (16021): Reply to thread 'Sync error with Zimbra server'
    2009-01-27 21:07:34,234 DEBUG [mid=7] [] offline - ending delta sync [token 22330]
    2009-01-27 21:07:34,250 DEBUG [mid=7] [] offline - starting change push
    2009-01-27 21:08:08,379 ERROR [mid=7] [] offline - sync failure: dasofsky@homemanageables.com
    com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
    ExceptionId:mid=7:1233108488378:ded238295781b5ef
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:39)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:361)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:174)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:205)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: resource unreachable: system failure native formatter failure
    ExceptionId:mid=7:1233108488378:ded238295781b5ef
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:275)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1446)
    at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:1368)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendMailItem( OfflineMailbox.java:804)
    at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1055)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:358)
    ... 7 more
    2009-01-27 21:18:08,404 INFO [mid=7] [] offline - >>>>>>>> name=dasofsky@homemanageables.com;version=0.92;bui ld=1433;release=BETA;os=Mac OS X i386 10.5.5;server=5.0.11
    2009-01-27 21:18:08,680 DEBUG [mid=7] [] offline - starting delta sync [token 22330]
    2009-01-27 21:18:09,071 DEBUG [mid=7] [] offline - initial: created message (16022): iPhone SDK 2.2.1 is now available
    2009-01-27 21:18:09,463 DEBUG [mid=7] [] offline - initial: created message (16023): iPhone SDK 2.2.1 is now available
    2009-01-27 21:18:09,469 DEBUG [mid=7] [] offline - ending delta sync [token 22335]
    2009-01-27 21:18:09,488 DEBUG [mid=7] [] offline - starting change push
    2009-01-27 21:18:44,201 ERROR [mid=7] [] offline - sync failure: dasofsky@homemanageables.com
    com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
    ExceptionId:mid=7:1233109124200:ded238295781b5ef
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:39)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:361)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:174)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:205)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:300)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: resource unreachable: system failure native formatter failure
    ExceptionId:mid=7:1233109124200:ded238295781b5ef
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:275)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1446)
    at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:1368)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendMailItem( OfflineMailbox.java:804)
    at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1055)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:358)
    ... 7 more
    2009-01-27 21:28:24,834 INFO [mid=3] [] offline - >>>>>>>> name=david@asofskyfoundation.com;version=0.92;buil d=1433;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
    2009-01-27 21:28:24,835 INFO [mid=3] [] datasource - Importing data for data source 'Asofsky Foundation'
    2009-01-27 21:28:27,142 INFO [mid=3] [] datasource - Found 0 new message(s) on remote server
    2009-01-27 21:28:27,425 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
    2009-01-27 21:28:44,222 INFO [mid=7] [] offline - >>>>>>>> name=dasofsky@homemanageables.com;version=0.92;bui ld=1433;release=BETA;os=Mac OS X i386 10.5.5;server=5.0.11
    2009-01-27 21:28:44,612 DEBUG [mid=7] [] offline - starting delta sync [token 22335]
    2009-01-27 21:28:44,623 DEBUG [mid=7] [] offline - delta: updated message (16018): Re: Re:
    2009-01-27 21:28:44,631 DEBUG [mid=7] [] offline - delta: updated message (16020): Re: Re: Re:
    2009-01-27 21:28:44,638 DEBUG [mid=7] [] offline - delta: updated message (16022): iPhone SDK 2.2.1 is now available
    2009-01-27 21:28:44,647 DEBUG [mid=7] [] offline - delta: updated message (16023): iPhone SDK 2.2.1 is now available
    2009-01-27 21:28:44,654 DEBUG [mid=7] [] offline - delta: updated message (16021): Reply to thread 'Sync error with Zimbra server'

  4. #4
    Join Date
    Aug 2008
    Posts
    14
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    Default

    I am getting similar error and I recently emptied my trash folder. I don't believe I deleted a folder.

  5. #5
    Join Date
    Aug 2008
    Posts
    14
    Rep Power
    7

    Default

    I finally gave up and went to setup and hit reset. This deleted all local files and began resyncing from the server.

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