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Thread: Failure communicating with remote server. Please try again later.

  1. #1
    Join Date
    Feb 2009
    Posts
    3
    Rep Power
    6

    Default Failure communicating with remote server. Please try again later.

    my Zimbra email-account (@mavenwire.com) ends up in a failure very frequently - the only solution then seems to be to do a complete reset of my email which is incredibly annoying.

    Error message:

    Failure communicating with remote server. Please try again later. (debug info)

    Debug message: system failure: Unable to get calendar item notes MIME part

    Exception:

    com.zimbra.common.service.ServiceException: system failure: InitialSync.syncCalendarItem
    ExceptionId:mid=9:1234173956287:570b81c55d29131f
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:681)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:237)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:184)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: Unable to get calendar item notes MIME part
    ExceptionId:btpool0-0:1234173956265:82a51fe4fb376fa4
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:262)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:217)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:302)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:776)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:740)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:736)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:732)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:728)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:655)
    ... 9 more

  2. #2
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    could you please enable trace and try again? follow these steps: Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

  3. #3
    Join Date
    Feb 2009
    Posts
    3
    Rep Power
    6

    Default Synch debug Trace included

    log attached
    Attached Files Attached Files

  4. #4
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
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    Default

    the log is cut off at the beginning. please include from the start of the sync trace, which is indicated by this line:

    ============================== SYNC DEBUG TRACE START ==============================

  5. #5
    Join Date
    Feb 2009
    Posts
    3
    Rep Power
    6

    Default please see attached

    the logfile
    Attached Files Attached Files

  6. #6
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
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    Default

    OK, looks like a bug. Could you please file a bug and attach the log you just attached here?

    This seems to be a ZCS server side issue. Do you have access to the server log somehow? Ideally we'd like to see the exception in the server log, which will have more information.

    In any case, please open a bug first. Thanks!

  7. #7
    Join Date
    Feb 2009
    Posts
    4
    Rep Power
    6

    Default same issue with Yahoo mail

    I added a Yahoo account and started synchronising.

    It synchronised the folder list first, then part of the inbox and stopped, indicating "failure communicating with remote server. please try later". Running the mouse cursor over the Inbox, it showed 75 items, but only 63 came over to desktop. All other folders were empty.

    I have also tried resetting the account, deleting and re-adding the account, but the results are always the same. Looking at the Yahoo settings, I see that I do not have Mail-Plus and POP/IMAP/forwarding are not allowed. Is this the cause?

    I have attached a trace (cut and paste of the syn log).

    Would be grateful for any help and suggestion. Thanks.
    Attached Files Attached Files

  8. #8
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    fc1, could you please file a bug with the trace you provided here. thanks!

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