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Thread: Couldn't access Yahoo! Zimbra Desktop server..." on a Mac

  1. #1
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    Default Couldn't access Yahoo! Zimbra Desktop server..." on a Mac

    I am having this error "Javascript Application - Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop." I am using a Mac. I have tried to uninstall it and reinstall it several times. After reinstalling, it would work for awhile, then it would do the same thing again. any ideas on how to fix this?

  2. #2
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    please attach log/zdesktop.log.

  3. #3
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    Can you also read through the following and see whether it applies to you? especially: "System is misconfigured and localhost can't be resolved. - Many Mac OS computers have this issue. If you are on Mac OS, try the following steps".

    Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

  4. #4
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    Quote Originally Posted by jmhe View Post
    Can you also read through the following and see whether it applies to you? especially: "System is misconfigured and localhost can't be resolved. - Many Mac OS computers have this issue. If you are on Mac OS, try the following steps".

    Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki
    Can any additional help be given on the first suggestion:

    "Make sure localhost is resolved to 127.0.0.1 on this computer."

    I haven't found straightforward suggestions about how to investigate if this is a problem on my mac nor how to fix it should this be the case. Any links you can provide on where to look for more info on this? Thanks.

    I'm running 10.5.6 on 2.4GHz Intel MBP and have the same error as the OP. Thanks.

    Jeff

  5. #5
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    run this command from terminal:

    nslookup localhost

    Quote Originally Posted by rgbyhkr View Post
    Can any additional help be given on the first suggestion:

    "Make sure localhost is resolved to 127.0.0.1 on this computer."

    I haven't found straightforward suggestions about how to investigate if this is a problem on my mac nor how to fix it should this be the case. Any links you can provide on where to look for more info on this? Thanks.

    I'm running 10.5.6 on 2.4GHz Intel MBP and have the same error as the OP. Thanks.

    Jeff

  6. #6
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    I have the same problem, only one logfile in log dir: zdesktop.out.

    Code:
    0    INFO  [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    605  INFO  [main] log - jetty-6.1.5
    1033 INFO  [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Fatal error: terminating: Failed to loadLibrary(zimbra-native)
    java.lang.UnsatisfiedLinkError: /Users/mac/zimbra/zdesktop/lib/libzimbra-native.jnilib:
            at java.lang.ClassLoader$NativeLibrary.load(Native Method)
            at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1822)
            at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1739)
            at java.lang.Runtime.loadLibrary0(Runtime.java:823)
            at java.lang.System.loadLibrary(System.java:1030)
            at com.zimbra.znative.Util.loadLibrary(Util.java:48)
            at com.zimbra.znative.Util.<clinit>(Util.java:64)
            at com.zimbra.znative.Process.getuid(Process.java:31)
            at com.zimbra.cs.servlet.FirstServlet.init(FirstServlet.java:73)
            at javax.servlet.GenericServlet.init(GenericServlet.java:241)
            at org.mortbay.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:433)
            at org.mortbay.jetty.servlet.ServletHolder.doStart(ServletHolder.java:256)
            at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
            at org.mortbay.jetty.servlet.ServletHandler.initialize(ServletHandler.java:612)
            at org.mortbay.jetty.servlet.Context.startContext(Context.java:139)
            at org.mortbay.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1222)
            at org.mortbay.jetty.handler.ContextHandler.doStart(ContextHandler.java:501)
            at org.mortbay.jetty.webapp.WebAppContext.doStart(WebAppContext.java:449)
            at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
            at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)
            at org.mortbay.jetty.handler.ContextHandlerCollection.doStart(ContextHandlerCollection.java:161)
            at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
            at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)
            at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
            at org.mortbay.jetty.handler.HandlerWrapper.doStart(HandlerWrapper.java:117)
            at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
            at org.mortbay.jetty.handler.HandlerWrapper.doStart(HandlerWrapper.java:117)
            at org.mortbay.jetty.Server.doStart(Server.java:217)
            at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
            at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:979)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            at java.lang.reflect.Method.invoke(Method.java:597)
            at org.mortbay.start.Main.invokeMain(Main.java:183)
            at org.mortbay.start.Main.start(Main.java:497)
            at org.mortbay.start.Main.main(Main.java:115)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    My localhost is correctly configured. What is wrong?

  7. #7
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    Default localhost

    My localhost is correctly configured.
    Or is it?

    I can ping localhost, I can start web sharing, and point my browser to Bugzilla Main Page, and it works. However, nslookup won't be able to resolve localhost as long as my ISP does not have it in its rooting table, which seems to be the situation. Do I need to set up bind in order to use Zimbra Desktop?

  8. #8
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    - what do you see if you point your browser to
    Code:
    http://localhost:7633/
    - can you attach log/zdesktop.log?

    - also, run this command from terminal. please paste the output here.

    Code:
     ls -ld ~/Library/LaunchAgents
    - which platform is this?

  9. #9
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    Hello jmhe,

    thanks for your reply.

    - what do you see if you point your browser to Bugzilla Main Page

    I see nada, because Zimbra Desktop can not start, error message: "Javascript Application - Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop."

    - can you attach log/zdesktop.log?

    No I can't, as stated above, I only have zdesktop.out in my log folder.

    ls -ld ~/Library/LaunchAgents

    The folder is empty.

    - which platform is this?

    You mean which OS X? It's 10.5.6.

  10. #10
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    Do you have .install4j/installation.log? If you do, please attach it here. (looks like your installation failed).

    After uploading installation.log, you may try re-install.

    Quote Originally Posted by jerryboi View Post
    Hello jmhe,

    thanks for your reply.

    - what do you see if you point your browser to Bugzilla Main Page

    I see nada, because Zimbra Desktop can not start, error message: "Javascript Application - Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop."

    - can you attach log/zdesktop.log?

    No I can't, as stated above, I only have zdesktop.out in my log folder.

    ls -ld ~/Library/LaunchAgents

    The folder is empty.

    - which platform is this?

    You mean which OS X? It's 10.5.6.

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