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Thread: imap service failure

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  1. #1
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    Mar 2009
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    Default imap service failure

    Getting the following error when configuring an IMAP account:

    "service.FAILURE: system failure: Unable to connect to IMAP server: DataSource: { id=b015242a-a9ed-4cb8-85a0-e707ea9202a5, type=imap, isEnabled=true, name=CSH, host=mail.csh.rit.edu, port=143, connectionType=cleartext, username=xxxxx, folderId=1 }"

    Setups work in the apple mail client so I know something is up with the imap support in Z. Desktop

  2. #2
    Join Date
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    Default

    please attach log/zdesktop.log.

    Quote Originally Posted by bbaer@buddbaer.com View Post
    Getting the following error when configuring an IMAP account:

    "service.FAILURE: system failure: Unable to connect to IMAP server: DataSource: { id=b015242a-a9ed-4cb8-85a0-e707ea9202a5, type=imap, isEnabled=true, name=CSH, host=mail.csh.rit.edu, port=143, connectionType=cleartext, username=xxxxx, folderId=1 }"

    Setups work in the apple mail client so I know something is up with the imap support in Z. Desktop

  3. #3
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    Default

    Quote Originally Posted by jmhe View Post
    please attach log/zdesktop.log.

    Here you go.
    Attached Files Attached Files

  4. #4
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    May 2008
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    Default

    It looks like we were not able to parse the output from the IMAP LIST command. Could you please go to Account Setup -> Edit and enable the "Debug Logging" option? Click on "Send/Receive" then attach or send me the log file. From that, I will be able to tell what response the server is sending us.

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