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Thread: Failure to communicate to remote server (hotmail) - 404 error

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  1. #1
    Join Date
    Mar 2009
    Rep Power

    Default Failure to communicate to remote server (hotmail) - 404 error

    YZD Build 1513 - all other accounts work fine.
    Last few days, I've notice that hotmail remains red. I continuously notice that the spam mail repeats to get downloaded. I delete it, and it is restored each day I check my hotmail account. As if the delete command is not sent to the hotmail site and so the whole process repeats.

    No changes on my end. Yahoo, POP, etc accounts on YZD are doing fine.


    Failure communicating with remote server. Please try again later.

    Debug message: HTTP: status code 404


    com.zimbra.common.service.ServiceException: system failure: could not open contacts
    at com.zimbra.common.service.ServiceException.FAILURE (
    at com.zimbra.cs.datasource.LiveImport.importData(Liv
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc
    at com.zimbra.cs.mailbox.DesktopMailbox$
    at java.util.TimerThread.mainLoop(Unknown Source)
    at Source)
    Caused by: javax.mail.MessagingException: could not open contacts;
    nested exception is: HTTP: status code 404
    at com.zimbra.cs.datasource.LiveImport.importContacts (
    at com.zimbra.cs.datasource.LiveImport.importData(Liv
    ... 8 more
    Caused by: HTTP: status code 404
    at com.posisoft.jdavmail.JDAVMailService.executeMetho d(
    ... 10 more

    If issue persists please post description and debug information here.

  2. #2
    Join Date
    Oct 2008
    Rep Power


    Unfortunately it looks like Microsoft disabled contact urls on, but did not remove the url from the login dataset. Either that or the urls changed w/o updating the references which makes contact sync impossible.

    I am disabling contact sync now so it will be in the next build (there was also a bug that disabling sync on the UI was ignored)


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