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Thread: [SOLVED] beta testin build 1537 install failure

  1. #1
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    Default [SOLVED] beta testin build 1537 install failure

    I down loaded the new file, but after running the install, Zimbra failed to load with the following message

    <Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop.>

    I tried to reinstall, but was told that the setup file was corrupt. I finally found the download at http://h.yimg.com/lo/downloads/zdesk...1537_win32.exe and downloaded a new copy, but it failed to install the new version, telling me it could not uninstall the previous version.

    What files do you need to help me out? Please note I can not access Zimbra desktop at the moment to get to the gear icon and error log.
    Last edited by peter8rossi; 03-25-2009 at 07:54 PM. Reason: updated information

  2. #2
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    Default

    I also had some problems with the install. Went smoothly for a Mac I'm testing on, but it failed several times (in different ways) on a PC, and I haven't gotten it going yet.

    Not sure if this was related, but the download was quite slow and I had to stop/start it a couple times. Upgrading from 1531.

  3. #3
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    Please zip these files up and attach here. Thanks.

    .install4j/installation.log
    log/zdesktop.out
    log/zdesktop.log

    After that, you may follow this instruction to manually uninstall prev. version, and re-run installer.

    http://wiki.zimbra.com/index.php?tit...do_I_do_now.3F

    "Note that if you want to preserve mailbox data, don't delete these 3 folders: derby, store, index. "

  4. #4
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    Requested files attached.

    I also uninstalled and reinstalled, following the instructions and leaving the 3 folders intact, and am now up and running again.

    Thank you for your help.
    Attached Files Attached Files
    Last edited by peter8rossi; 03-26-2009 at 09:40 AM. Reason: updated information

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