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Thread: sync failure

  1. #1
    Join Date
    Mar 2009
    Posts
    2
    Rep Power
    6

    Default sync failure

    This is for my yahoo mail account

    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/starbouncer' failed
    ExceptionId:btpool0-9:1238101194584:a75ec243351a07c5
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:291)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:253)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:188)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:145)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:50)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:459)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:76)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:187)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:174)
    at com.zimbra.cs.datasource.RemoteFolder.select(Remot eFolder.java:203)
    at com.zimbra.cs.datasource.ImapFolderSync.checkUidVa lidity(ImapFolderSync.java:727)
    at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:209)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:250)
    ... 35 more

  2. #2
    Join Date
    Mar 2009
    Posts
    2
    Rep Power
    6

    Default

    it works now

  3. #3
    Join Date
    Mar 2009
    Posts
    1
    Rep Power
    6

    Default Sync error - although setup is properly done

    I am using zimbra desktop on MAC - connecting to MS exchange server.
    I have chosen both Exchange IMAP and only IMAP also - tried both ways.

    Although setup is properly done - still i get the following errors during sync-up (first time it self)

    BTW - i am able to connect to GMAIL properly though

    Failure communicating with remote server. Please try again later.

    Debug message: Unexpected character 'n' (expecting '\r')

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:mid=10:1238338061052:027d358f16026cbb
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:148)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.cs.mailclient.CommandFailedException: LIST failed: Error in response
    at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:185)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:479)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:76)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doLis t(ImapConnection.java:267)
    at com.zimbra.cs.mailclient.imap.ImapConnection.list( ImapConnection.java:251)
    at com.zimbra.cs.datasource.ImapUtil.listFolders(Imap Util.java:47)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:186)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:145)
    ... 9 more
    Caused by: com.zimbra.cs.mailclient.ParseException: Unexpected character 'n' (expecting '\r')
    at com.zimbra.cs.mailclient.imap.ImapInputStream.skip Char(ImapInputStream.java:251)
    at com.zimbra.cs.mailclient.imap.ImapInputStream.skip CRLF(ImapInputStream.java:265)
    at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:59)
    at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
    at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:627)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:621)
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:540)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:475)
    ... 16 more

    If issue persists please post description and debug information here.

  4. #4
    Join Date
    Oct 2008
    Posts
    212
    Rep Power
    7

    Default

    I have dealt with this issue recently and it turned out Zimbra and any IMAP client was not liking folders with quotes or slashes in the folder name. Renaming the folder without quotes and slashes fixed my problem.

    Connecting to hosted Exchange 2007 IMAP.

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