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Thread: "Failure communicating with remote server" - POP3

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  1. #1
    Join Date
    Apr 2009
    Posts
    1
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    6

    Default "Failure communicating with remote server" - POP3

    The icon for my POP3 account constantly shows as a red exclamation mark. When I click on it I get the following (although it does actually usually download my mail):

    Failure communicating with remote server. Please try again later.

    Debug message: Invalid end of line character

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Synchronization of POP3 folder failed
    ExceptionId:mid=3:1238746096465:8df87adcf50c9964
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:124)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.cs.mailclient.ParseException: Invalid end of line character
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.f illBuffer(ContentInputStream.java:84)
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.r ead(ContentInputStream.java:42)
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.s kipRemaining(ContentInputStream.java:64)
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.c lose(ContentInputStream.java:60)
    at com.zimbra.cs.datasource.Pop3Sync.fetchAndAddMessa ge(Pop3Sync.java:197)
    at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMe ssages(Pop3Sync.java:185)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:116)
    ... 8 more

  2. #2
    Join Date
    Apr 2011
    Posts
    2
    Rep Power
    4

    Default Same Error

    Did you ever get a reply to your question, or fix it? I am a new user and got the same message the first time I logged on. Apparently I cannot use this product.

  3. #3
    Join Date
    Jul 2010
    Posts
    113
    Rep Power
    5

    Default

    I would suggest trying with ZD 7. If you enable debug logging in the account setup page it will output protocol-level debugging information. Also, do you know what type of POP3 server you are connecting to (i.e. who is the provider)?

  4. #4
    Join Date
    Apr 2011
    Posts
    2
    Rep Power
    4

    Default "Failure communicating with remote server"

    I have the latest version of Zimbra Desktop. I do not know how to enable debug logging. My provider is earthlink.net. I get the message that says Invalid End of Line Character, after it downloaded maybe 20 emails (out of over 1000).

    Debug message: Invalid end of line character

    Exception:

    com.zimbra.common.service.ServiceException: system failure:synchronization of POP3 folder failed
    ExceptionId:sync-mbox-lespy@joimail.com:1304179665296:318ea295c9a2cb1e
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:150)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:254)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:219)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:430)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:460)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:397)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.cs.mailclient.ParseException: Invalid end of line character
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.f illBuffer(ContentInputStream.java:82)
    at com.zimbra.cs.mailclient.pop3.ContentInputStream.r ead(ContentInputStream.java:40)
    at java.io.InputStream.read(Unknown Source)
    at com.zimbra.common.util.BufferStream.readFrom(Buffe rStream.java:184)
    at com.zimbra.common.util.BufferStream.readFrom(Buffe rStream.java:174)
    at com.zimbra.cs.datasource.MessageContent.readConten t(MessageContent.java:44)
    at com.zimbra.cs.datasource.MessageContent.read(Messa geContent.java:34)
    at com.zimbra.cs.datasource.Pop3Sync.fetchAndAddMessa ge(Pop3Sync.java:237)
    at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMe ssages(Pop3Sync.java:226)
    at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:141)
    ... 8 more

  5. #5
    Join Date
    Apr 2011
    Posts
    4
    Rep Power
    4

    Default

    I have exactly the same issue, except I get many duplicates of the downloaded messages. Also I have noticed that the password in my settings is too long. When I correct it it does not in fact change. So I believe that the failure to connect is because the password is incorrect.

  6. #6
    Join Date
    Sep 2008
    Posts
    98
    Rep Power
    7

    Default

    hi,

    i have the same problem.
    anybody found a solution?

    greetings
    gregor

  7. #7
    Join Date
    Jul 2010
    Posts
    113
    Rep Power
    5

    Default

    This is fixed for ZD 7.1.3 beta, which should be available before the end of 2011.

    Bug 67532 - Webclient: Sync of POP3 folder failed: Invalid end of line character

  8. #8
    Join Date
    Sep 2008
    Posts
    98
    Rep Power
    7

    Default

    Quote Originally Posted by jflanigan View Post
    This is fixed for ZD 7.1.3 beta, which should be available before the end of 2011.

    Bug 67532 - Webclient: Sync of POP3 folder failed: Invalid end of line character
    thanks for the fast reply.

    regards
    gregor

  9. #9
    Join Date
    Sep 2008
    Posts
    98
    Rep Power
    7

    Default

    i upgraded to 7.1.4 and the problem are gone.

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