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Thread: Failure communicating with remote server. Please try again later.

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  1. #1
    Join Date
    Dec 2008
    Location
    Ontario, Canada
    Posts
    7
    Rep Power
    6

    Default Failure communicating with remote server. Please try again later.

    When setting up Zimbra Desktop on OS X to access Zimbra Server accounts, this happens to exactly 2 out of 20 of our users.

    Most of the local sync succeeds; but after this error the client displays the red exclamation mark permanently where the green dot should be.


    Debug message: link(/Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/incoming/1239745539666-673.msg, /Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/0/5/msg/2/10457-34069.msg): Operation not supported

    Exception:

    com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz
    ExceptionId:mid=5:1239797544258:fda8444d8ba470bf
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:952)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:906)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:438)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:336)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:195)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:179)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:186)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: system failure: storing chat 10457
    ExceptionId:mid=5:1239797544258:fda8444d8ba470bf
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1150)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:948)
    ... 13 more
    Caused by: java.io.IOException: link(/Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/incoming/1239745539666-673.msg, /Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/0/5/msg/2/10457-34069.msg): Operation not supported
    at com.zimbra.znative.IO.link0(Native Method)
    at com.zimbra.znative.IO.link(IO.java:88)
    at com.zimbra.cs.store.FileBlobStore.link(FileBlobSto re.java:266)
    at com.zimbra.cs.mailbox.Mailbox.createChat(Mailbox.j ava:6615)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1129)
    ... 14 more

  2. #2
    Join Date
    Aug 2008
    Posts
    14
    Rep Power
    7

    Default

    I finally gave up and sent to setup and pressed reset. All local files were deleted and sync began to work.

  3. #3
    Join Date
    Dec 2008
    Location
    Ontario, Canada
    Posts
    7
    Rep Power
    6

    Default Ymmv :)

    Glad to hear this worked for you. I've tried that a couple of times now but no such luck.

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