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Thread: Desktop sync with Zimbra Server network edition

  1. #1
    Join Date
    Jun 2007
    Posts
    34
    Rep Power
    8

    Default Desktop sync with Zimbra Server network edition

    Hello,

    I have two accounts in my Zimbra Desktop installation, one is open-source version and one is network edition. I have problem with the network edition sync:
    Code:
    Failure communicating with remote server. Please try again later.  (debug info)
    
    Debug message: missing meta entry reading tgz stream
    
    Exception:
    
    java.lang.RuntimeException: missing meta entry reading tgz stream
    	at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTgz(InitialSync.java:959)
    	at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:906)
    	at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:430)
    	at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:320)
    	at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:394)
    	at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:373)
    	at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:384)
    	at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:171)
    	at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:154)
    	at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:184)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
    	at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:121)
    	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:436)
    	at java.util.TimerThread.mainLoop(Timer.java:512)
    	at java.util.TimerThread.run(Timer.java:462)
    Reset does not help.

    Reindex ends with:

    Code:
    HTTP ERROR: 500
    
    com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
    ExceptionId:btpool0-24:1241090699600:594571dbb5200031
    Code:service.FAILURE
    
    RequestURI=/zimbra/desktop/accsetup.jsp
    Caused by:
    
    javax.el.ELException: com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
    ExceptionId:btpool0-24:1241090699600:594571dbb5200031
    Code:service.FAILURE
    	at javax.el.BeanELResolver.getValue(BeanELResolver.java:266)
    	at javax.el.CompositeELResolver.getValue(CompositeELResolver.java:143)
    	at com.sun.el.parser.AstValue.getValue(AstValue.java:138)
    	at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206)
    	at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:984)
    	at org.apache.jsp.desktop.console_jsp._jspx_meth_c_set_0(console_jsp.java:216)
    	at org.apache.jsp.desktop.console_jsp._jspService(console_jsp.java:123)
    	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
    	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
    	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
    	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
    	at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:767)
    	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_14(accsetup_jsp.java:4827)
    	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_4(accsetup_jsp.java:4764)
    	at org.apache.jsp.desktop.accsetup_jsp._jspService(accsetup_jsp.java:153)
    	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
    	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
    	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:279)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
    ExceptionId:btpool0-24:1241090699600:594571dbb5200031
    Code:service.FAILURE
    	at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
    	at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:263)
    	at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:224)
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:277)
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:226)
    	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:315)
    	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:279)
    	at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:192)
    	at com.zimbra.cs.account.soap.SoapProvisioning.getAllAccounts(SoapProvisioning.java:1210)
    	at com.zimbra.cs.offline.jsp.JspProvStub.getOfflineAccounts(JspProvStub.java:35)
    	at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts(ConsoleBean.java:140)
    	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    	at java.lang.reflect.Method.invoke(Method.java:585)
    	at javax.el.BeanELResolver.getValue(BeanELResolver.java:261)
    	... 54 more
    
    Caused by:
    
    com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
    ExceptionId:btpool0-24:1241090699600:594571dbb5200031
    Code:service.FAILURE
    	at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
    	at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:263)
    	at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:224)
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:277)
    	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:226)
    	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:315)
    	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:279)
    	at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:192)
    	at com.zimbra.cs.account.soap.SoapProvisioning.getAllAccounts(SoapProvisioning.java:1210)
    	at com.zimbra.cs.offline.jsp.JspProvStub.getOfflineAccounts(JspProvStub.java:35)
    	at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts(ConsoleBean.java:140)
    	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    	at java.lang.reflect.Method.invoke(Method.java:585)
    	at javax.el.BeanELResolver.getValue(BeanELResolver.java:261)
    	at javax.el.CompositeELResolver.getValue(CompositeELResolver.java:143)
    	at com.sun.el.parser.AstValue.getValue(AstValue.java:138)
    	at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206)
    	at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:984)
    	at org.apache.jsp.desktop.console_jsp._jspx_meth_c_set_0(console_jsp.java:216)
    	at org.apache.jsp.desktop.console_jsp._jspService(console_jsp.java:123)
    	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
    	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
    	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
    	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
    	at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:767)
    	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_14(accsetup_jsp.java:4827)
    	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_4(accsetup_jsp.java:4764)
    	at org.apache.jsp.desktop.accsetup_jsp._jspService(accsetup_jsp.java:153)
    	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
    	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
    	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:279)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    
    Powered by Jetty://
    Using the account from Thunderbird and Zimbra web client is with no
    problems.

    Thanks,

    Juraj.

  2. #2
    Join Date
    Oct 2008
    Posts
    29
    Rep Power
    6

    Default

    Try deleting the account and recreating to delete the old database which could be causing the reindex errors

    The tgz error could be caused by an older server rev. What versions are your two servers? There have been several fixes in the tar formatter to deal with inconsistent server state so I would recommend updating the server to the latest 5.0.16 release (5.0.15 should also be ok)

  3. #3
    Join Date
    Jun 2007
    Posts
    34
    Rep Power
    8

    Default Re

    Hi,

    I tried recreating the account by deleting and creating it, it did not help.

    But it's 5.0.11, so we'll try to upgrade.

    Juraj.

  4. #4
    Join Date
    Apr 2008
    Posts
    2
    Rep Power
    7

    Default

    I know this is an old thread but I'm experiencing the same issue with Desktop with a mailbox that contains folders above 2gb in size. Is it possible the server or desktop is using an older tar/gzip that can't deal with input file sizes over 2gb during a sync/reindex? I'd be anxious to have this resolved...

  5. #5
    Join Date
    Oct 2008
    Posts
    29
    Rep Power
    6

    Default

    We are rewriting our underlying database layer and have made dramatic internal changes for the 2.0 alpha that should be out in the next few weeks. There have also been a couple direct changes to the code so that it can recover from mailboxes that are missing blobs which cause the first error in this post

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