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Thread: Desktop Mailbox stop synching

  1. #1
    Join Date
    May 2009
    Posts
    2
    Rep Power
    6

    Default Desktop Mailbox stop synching

    Debug message: invalid request: contact must have fields

    Exception:

    com.zimbra.common.service.ServiceException: invalid request: contact must have fields
    ExceptionId:mid=4:1243314519192:ef92cc53749d3751
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:260)
    at com.zimbra.cs.mime.ParsedContact.(ParsedContact.ja va:75)
    at com.zimbra.cs.mime.ParsedContact.(ParsedContact.ja va:83)
    at com.zimbra.cs.mailbox.InitialSync.syncContact(Init ialSync.java:858)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:351)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:394)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:375)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:195)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:179)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:186)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

  2. #2
    Join Date
    Sep 2007
    Posts
    186
    Rep Power
    8

    Default

    Can you indicate what account type you are seeing this error with? Also, please turn on "Enable debug trace" from account setup page, do another sync, and provide the <install_directory>/zimbra/zdesktop/log/zdesktop.log file?
    Last edited by king0770; 05-27-2009 at 03:20 PM. Reason: wrong path specified

  3. #3
    Join Date
    May 2009
    Posts
    2
    Rep Power
    6

    Default Debug message: invalid request: contact must have fields

    Hi, thanks,

    We could not wait for two days without email, so switched back to Outlook.

    Daphne

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