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Thread: Latest update causes "Google address book synchronization failed"

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  1. #1
    Join Date
    Feb 2009
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    Default Latest update causes "Google address book synchronization failed"

    I have four google apps email addresses which I access via zimbra desktop. Since the update a couple of days ago the three 'simpler' accounts have been spewing error messages like the one below at every synch attempt. The one account that does not have error is the one I use the most. It has contact groups, and lots of contacts. I don't think the other gmail accounts have any contacts at all.

    Product name: Zimbra Desktop
    Product version: 1.0
    Build ID: 1593
    Release type: R
    OS Platform: Windows XP x86 5.1
    Time of event: 2009-06-02 08:37:37
    Error type: service.FAILURE
    Item ID: 7
    Error summary: Google address book synchronization failed

    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
    ----------------------------------------------------------------------------



    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Google contact sync error
    ExceptionId:btpool0-6:1243957057812:fe82107895d6a2ff
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:101)
    at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:58)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:58)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.service.ServiceException: invalid request: missing required attribute: REVISION
    ExceptionId:btpool0-6:1243957057812:fe82107895d6a2ff
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:260)
    at com.zimbra.common.soap.Element.checkNull(Element.j ava:240)
    at com.zimbra.cs.mailbox.Metadata.get(Metadata.java:1 76)
    at com.zimbra.cs.offline.ab.SyncState.load(SyncState. java:42)
    at com.zimbra.cs.offline.ab.LocalData.loadState(Local Data.java:255)
    at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:107)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:99)
    ... 34 more

    ----------------------------------------------------------------------------

  2. #2
    Join Date
    Feb 2009
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    Default

    Help...lots and lots of error messages are piling up.

  3. #3
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    Angry

    Anyone home??? Thousands of errors are piling up!!!!!!!!

  4. #4
    Join Date
    Jun 2009
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    Default

    I'm also experiencing this error. Was there a resolution?

  5. #5
    Join Date
    Jun 2009
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    Default

    I've also seen this on one of my users desktop with gmail.

  6. #6
    Join Date
    Jun 2009
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    Default No Contacts

    This error seems to be due to not having any contacts on your Gmail account. Once I created a few contacts on Gmail and then reset the account in Zimbra the errors went away.

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
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    Vannes, France
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    Default

    Quote Originally Posted by aewilliams View Post
    This error seems to be due to not having any contacts on your Gmail account. Once I created a few contacts on Gmail and then reset the account in Zimbra the errors went away.
    If this really is the cause then someone ought to file a bug report in bugzilla.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    Join Date
    May 2008
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    Default

    Thanks for the description, I was able to track down the problem. I also filed a bug: Bug 38817 – Google contact sync failure if no contacts exist.

  9. #9
    Join Date
    Feb 2009
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    Default

    I have several google apps gmail accounts that still error out with this on every contact with the server. The gmail accounts do have some contacts - but the contacts never show up in zd. The contact I entered into this account in zd never appears in gmail. I have some other google apps gmail accounts for the same domain that don't 'grow' these errors.

    Progress on this bug seems kind of slow - you posted that a fix was coming, but when?

    As an aside, it would be helpful if it was simple to find out what version of zd one has. I have been able to locate it once or twice after a long hunt, but ought it not be really easy to find? Right now I can't recall where that info is hidden away.

  10. #10
    Join Date
    Feb 2009
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    Default

    Hello? Tech support?

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