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Thread: zdesktop error report service.FAILURE - message sync failed

  1. #1
    Join Date
    Sep 2009
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    Default zdesktop error report service.FAILURE - message sync failed

    zdesktop error report (2009-09-16 11:37:06): service.FAILURE

    Product name: Zimbra Desktop
    Product version: 1.0.2
    Build ID: 1652
    Release type: R
    OS Platform: Windows XP x86 5.1
    Time of event: 2009-09-16 11:37:06
    Error type: service.FAILURE
    Item ID: 5659
    Error summary: message sync failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: deleting contents for conversation 1073743487
    ExceptionId:mid=2:1253081226835:e685aea747363809
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.db.DbMailItem.deleteContents(DbMailI tem.java:1408)
    at com.zimbra.cs.db.DbMailItem.delete(DbMailItem.java :1345)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2448)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2372)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2352)
    at com.zimbra.cs.mailbox.Conversation.removeChild(Con versation.java:681)
    at com.zimbra.cs.mailbox.OfflineMailbox.setConversati onId(OfflineMailbox.java:294)
    at com.zimbra.cs.mailbox.DeltaSync.syncMessage(DeltaS ync.java:823)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:231)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:437)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.sql.SQLException: DELETE on table 'MAIL_ITEM' caused a violation of foreign key constraint 'FK_MAIL_ITEM_PARENT_ID' for key (2,5659). The statement has been rolled back.
    at org.apache.derby.impl.jdbc.SQLExceptionFactory.get SQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.Util.generateCsSQLExcep tion(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .wrapInSQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .handleException(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedConnection.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.ConnectionChild.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedStatement.executeS tatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeStatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeUpdate(Unknown Source)
    at org.apache.commons.dbcp.DelegatingPreparedStatemen t.executeUpdate(DelegatingPreparedStatement.java:2 33)
    at com.zimbra.cs.db.DbMailItem.deleteContents(DbMailI tem.java:1406)
    ... 16 more
    Caused by: ERROR 23503: DELETE on table 'MAIL_ITEM' caused a violation of foreign key constraint 'FK_MAIL_ITEM_PARENT_ID' for key (2,5659). The statement has been rolled back.
    at org.apache.derby.iapi.error.StandardException.newE xception(Unknown Source)
    at org.apache.derby.impl.sql.execute.ReferencedKeyRIC hecker.doCheck(Unknown Source)
    at org.apache.derby.impl.sql.execute.RISetChecker.doP KCheck(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteResultSet. runFkChecker(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteCascadeRes ultSet.runFkChecker(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteCascadeRes ultSet.open(Unknown Source)
    at org.apache.derby.impl.sql.GenericPreparedStatement .execute(Unknown Source)
    ... 21 more

    ----------------------------------------------------------------------------

  2. #2
    Join Date
    Sep 2009
    Posts
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    Default

    Quote Originally Posted by srinivas.v View Post
    zdesktop error report (2009-09-16 11:37:06): service.FAILURE

    Product name: Zimbra Desktop
    Product version: 1.0.2
    Build ID: 1652
    Release type: R
    OS Platform: Windows XP x86 5.1
    Time of event: 2009-09-16 11:37:06
    Error type: service.FAILURE
    Item ID: 5659
    Error summary: message sync failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: deleting contents for conversation 1073743487
    ExceptionId:mid=2:1253081226835:e685aea747363809
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.db.DbMailItem.deleteContents(DbMailI tem.java:1408)
    at com.zimbra.cs.db.DbMailItem.delete(DbMailItem.java :1345)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2448)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2372)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2352)
    at com.zimbra.cs.mailbox.Conversation.removeChild(Con versation.java:681)
    at com.zimbra.cs.mailbox.OfflineMailbox.setConversati onId(OfflineMailbox.java:294)
    at com.zimbra.cs.mailbox.DeltaSync.syncMessage(DeltaS ync.java:823)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:231)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:437)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.sql.SQLException: DELETE on table 'MAIL_ITEM' caused a violation of foreign key constraint 'FK_MAIL_ITEM_PARENT_ID' for key (2,5659). The statement has been rolled back.
    at org.apache.derby.impl.jdbc.SQLExceptionFactory.get SQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.Util.generateCsSQLExcep tion(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .wrapInSQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .handleException(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedConnection.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.ConnectionChild.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedStatement.executeS tatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeStatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeUpdate(Unknown Source)
    at org.apache.commons.dbcp.DelegatingPreparedStatemen t.executeUpdate(DelegatingPreparedStatement.java:2 33)
    at com.zimbra.cs.db.DbMailItem.deleteContents(DbMailI tem.java:1406)
    ... 16 more
    Caused by: ERROR 23503: DELETE on table 'MAIL_ITEM' caused a violation of foreign key constraint 'FK_MAIL_ITEM_PARENT_ID' for key (2,5659). The statement has been rolled back.
    at org.apache.derby.iapi.error.StandardException.newE xception(Unknown Source)
    at org.apache.derby.impl.sql.execute.ReferencedKeyRIC hecker.doCheck(Unknown Source)
    at org.apache.derby.impl.sql.execute.RISetChecker.doP KCheck(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteResultSet. runFkChecker(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteCascadeRes ultSet.runFkChecker(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteCascadeRes ultSet.open(Unknown Source)
    at org.apache.derby.impl.sql.GenericPreparedStatement .execute(Unknown Source)
    ... 21 more

    ----------------------------------------------------------------------------
    hi THis Vinod Kumar M(VEL)

    In this regard you need to check the server .

    in you server setting is Select Global settings select Attachments tab
    Remove the tick mark the attachments can not be viewed regardless of COS

    Thank Q
    Vinod M

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