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Thread: account.ACCOUNT_EXISTS: email address already exists

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    Default account.ACCOUNT_EXISTS: email address already exists

    Trying to change pop account to imap account.

    pop account exists in zd. i get the above error when i try to add the imap account (same email address as pop).

    my goal is to move from pop to imap with the same email address. i don't want to delete the pop account unless i know everything will come back, i.e. from export file. so i'm trying to hold on to old pop while moving to imap to ensure nothing is lost.

    kris

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by kcyr View Post
    Trying to change pop account to imap account.

    pop account exists in zd. i get the above error when i try to add the imap account (same email address as pop).
    You can't do that for the reason it's giving you in the error message.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    thanks bill. can you make a recommendation on a way to move from pop to imap that carries the least risk? thanks.

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    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by kcyr View Post
    thanks bill. can you make a recommendation on a way to move from pop to imap that carries the least risk? thanks.
    I'd guess that it would probably be best if you created an account at gmail or yahoo (if you don't have one already) then export the mail from your current ZD account and import it into the new gmail account. When you've done that your can verify all the mail is there and if you're happy delete your current POP account and create an IMAP account. When you had the POP account did you leave the mail on the server? If you did that you should be able to get all the mail downloaded when you sync the new account.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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