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Thread: Crash at sign-on

  1. #1
    Join Date
    Oct 2008
    Location
    Ventura, CA
    Posts
    13
    Rep Power
    7

    Default Crash at sign-on

    2 or 3 seconds after opening Zimbra desktop, it crashes leaving me with this report:

    Process: prism [924]
    Path: /Applications/Yahoo! Zimbra Desktop.app/Contents/MacOS/prism
    Identifier: com.zimbra.zdesktop
    Version: 1.0.3 (1.0.3)
    Code Type: X86 (Native)
    Parent Process: launchd [510]

    Date/Time: 2010-01-08 10:04:57.321 -0800
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6

    Interval Since Last Report: 168759 sec
    Crashes Since Last Report: 25
    Per-App Interval Since Last Report: 715359 sec
    Per-App Crashes Since Last Report: 13
    Anonymous UUID: 5FA3358B-2105-42EB-A2F6-7CC7831747B5

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000025
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 XUL 0x070e8458 gfxQuartzNativeDrawing::gfxQuartzNativeDrawing(gfx Context*, gfxRect const&) + 340
    1 XUL 0x070ea145 gfxQuartzNativeDrawing::gfxQuartzNativeDrawing(gfx Context*, gfxRect const&) + 7745
    2 XUL 0x070e986c gfxQuartzNativeDrawing::gfxQuartzNativeDrawing(gfx Context*, gfxRect const&) + 5480
    3 XUL 0x0725d088 gfxAtsuiFontGroup::~gfxAtsuiFontGroup() + 1910
    4 XUL 0x070a74ad NS_GetComponentRegistrar_P + 37505
    5 XUL 0x070a7574 NS_GetComponentRegistrar_P + 37704
    6 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    7 XUL 0x0706fcff GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 195091
    8 XUL 0x07030bf5 JSD_GetValueForObject + 892310
    9 XUL 0x070055bb JSD_GetValueForObject + 714588
    10 com.apple.CoreFoundation 0x003368cb __CFRunLoopDoSources0 + 1563
    11 com.apple.CoreFoundation 0x0033438f __CFRunLoopRun + 1071
    12 com.apple.CoreFoundation 0x00333864 CFRunLoopRunSpecific + 452
    13 com.apple.CoreFoundation 0x00333691 CFRunLoopRunInMode + 97
    14 com.apple.HIToolbox 0x01ae8f0c RunCurrentEventLoopInMode + 392
    15 com.apple.HIToolbox 0x01ae8cc3 ReceiveNextEventCommon + 354
    16 com.apple.HIToolbox 0x01ae8b48 BlockUntilNextEventMatchingListInMode + 81
    17 com.apple.AppKit 0x005afac5 _DPSNextEvent + 847
    18 com.apple.AppKit 0x005af306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    19 com.apple.AppKit 0x0057149f -[NSApplication run] + 821
    20 XUL 0x07004a01 JSD_GetValueForObject + 711586
    21 XUL 0x06eda551 XRE_GetFileFromPath + 6408283
    22 XUL 0x068a774b XRE_main + 13279
    23 com.zimbra.zdesktop 0x00002d2c main + 812
    24 com.zimbra.zdesktop 0x00002342 start + 258
    25 com.zimbra.zdesktop 0x00002269 start + 41

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x000fb0ea kevent + 10
    1 libSystem.B.dylib 0x000fb804 _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x000facc3 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x000faa68 _dispatch_worker_thread2 + 234
    4 libSystem.B.dylib 0x000fa4f1 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x000fa336 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x00110066 select$DARWIN_EXTSN$NOCANCEL + 10
    1 libSystem.B.dylib 0x001a911b select + 92
    2 libnspr4.dylib 0x05b9593c poll + 524
    3 libnspr4.dylib 0x05b925a9 PR_OpenDir + 1085
    4 libnspr4.dylib 0x05b9276b PR_Poll + 31
    5 XUL 0x0691b9a2 XRE_GetFileFromPath + 384172
    6 XUL 0x0691bee8 XRE_GetFileFromPath + 385522
    7 XUL 0x0691c1fa XRE_GetFileFromPath + 386308
    8 XUL 0x070a5142 NS_GetComponentRegistrar_P + 28438
    9 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    10 XUL 0x0691c7a0 XRE_GetFileFromPath + 387754
    11 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    12 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    13 XUL 0x070a5417 NS_GetComponentRegistrar_P + 29163
    14 libnspr4.dylib 0x05b938df PR_Select + 812
    15 libSystem.B.dylib 0x00101fbd _pthread_start + 345
    16 libSystem.B.dylib 0x00101e42 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x000d493a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x00102445 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x0014b710 pthread_cond_timedwait + 47
    3 libnspr4.dylib 0x05b8ee24 PR_Unlock + 293
    4 libnspr4.dylib 0x05b8eff0 PR_WaitCondVar + 124
    5 XUL 0x070a83ae NS_GetComponentRegistrar_P + 41346
    6 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    7 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    8 XUL 0x070a5417 NS_GetComponentRegistrar_P + 29163
    9 libnspr4.dylib 0x05b938df PR_Select + 812
    10 libSystem.B.dylib 0x00101fbd _pthread_start + 345
    11 libSystem.B.dylib 0x00101e42 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x000d493a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x00102445 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x0014b710 pthread_cond_timedwait + 47
    3 libnspr4.dylib 0x05b8ee24 PR_Unlock + 293
    4 libnspr4.dylib 0x05b8eff0 PR_WaitCondVar + 124
    5 libnspr4.dylib 0x05b8f2b3 PR_Wait + 53
    6 XUL 0x070a6a09 NS_GetComponentRegistrar_P + 34781
    7 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    8 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    9 XUL 0x070a5417 NS_GetComponentRegistrar_P + 29163
    10 libnspr4.dylib 0x05b938df PR_Select + 812
    11 libSystem.B.dylib 0x00101fbd _pthread_start + 345
    12 libSystem.B.dylib 0x00101e42 thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x000d4922 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x0010245c _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x0014b503 pthread_cond_wait + 48
    3 libnspr4.dylib 0x05b8efd3 PR_WaitCondVar + 95
    4 XUL 0x06ef0131 XRE_GetFileFromPath + 6497339
    5 libnspr4.dylib 0x05b938df PR_Select + 812
    6 libSystem.B.dylib 0x00101fbd _pthread_start + 345
    7 libSystem.B.dylib 0x00101e42 thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x000d4922 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x0010245c _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x0014b503 pthread_cond_wait + 48
    3 libnspr4.dylib 0x05b8efd3 PR_WaitCondVar + 95
    4 XUL 0x06ef09fb XRE_GetFileFromPath + 6499589
    5 libnspr4.dylib 0x05b938df PR_Select + 812
    6 libSystem.B.dylib 0x00101fbd _pthread_start + 345
    7 libSystem.B.dylib 0x00101e42 thread_start + 34

    Thread 7:
    0 libSystem.B.dylib 0x000d493a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x00102445 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x0014b710 pthread_cond_timedwait + 47
    3 libnspr4.dylib 0x05b8ee24 PR_Unlock + 293
    4 libnspr4.dylib 0x05b8eff0 PR_WaitCondVar + 124
    5 XUL 0x06925ba2 XRE_GetFileFromPath + 425644
    6 XUL 0x0692645c XRE_GetFileFromPath + 427878
    7 libnspr4.dylib 0x05b938df PR_Select + 812
    8 libSystem.B.dylib 0x00101fbd _pthread_start + 345
    9 libSystem.B.dylib 0x00101e42 thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x070e8455 ecx: 0x02bd4742 edx: 0x0800f600
    edi: 0x07aebe00 esi: 0x00000000 ebp: 0xbfffd6e8 esp: 0xbfffd6d0
    ss: 0x0000001f efl: 0x00010282 eip: 0x070e8458 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000025

  2. #2
    Join Date
    Dec 2008
    Location
    Ontario, Canada
    Posts
    7
    Rep Power
    7

    Default

    I've got a user reporting this same problem. Did you ever find a fix for this?

    We've tried completely reinstalling, we're on the latest version, etc.

    I noticed in the logs that the background service is running happily, synchronizing the user's mailbox like nothing is wrong.

  3. #3
    Join Date
    Oct 2008
    Location
    Ventura, CA
    Posts
    13
    Rep Power
    7

    Default

    Quote Originally Posted by juliustech View Post
    I've got a user reporting this same problem. Did you ever find a fix for this?

    We've tried completely reinstalling, we're on the latest version, etc.

    I noticed in the logs that the background service is running happily, synchronizing the user's mailbox like nothing is wrong.
    I regret to tell you that it seemed to have cleared up on its own. Consequentially, I can't give you any remedy. It has been working just fine ever since. I wish you luck.

  4. #4
    Join Date
    Oct 2008
    Posts
    3
    Rep Power
    7

    Default

    i'm getting it too. uninstalled, reinstalled. but prism crashes on every launch after a few seconds.

    5/23/10 8:44:48 PM [0x0-0xb20b2].com.zimbra.zdesktop[8678] *** UpdateService: canUpdate? testing /Applications/Zimbra Desktop.app/Contents/Resources/update.test
    5/23/10 8:44:48 PM [0x0-0xb20b2].com.zimbra.zdesktop[8678] *** UpdateService: canUpdate? testing /Applications/Zimbra Desktop.app/Contents/Resources/updates/0/update.test
    5/23/10 8:44:48 PM [0x0-0xb20b2].com.zimbra.zdesktop[8678] *** UpdateService: can update
    5/23/10 8:44:48 PM [0x0-0xb20b2].com.zimbra.zdesktop[8678] *** General: Reading Status File: /Applications/Zimbra Desktop.app/Contents/Resources/updates/0/update.status
    5/23/10 8:44:48 PM [0x0-0xb20b2].com.zimbra.zdesktop[8678] *** UpdateService: _postUpdateProcessing: No Status, No Update
    5/23/10 8:44:48 PM [0x0-0xb20b2].com.zimbra.zdesktop[8678] *** UpdateManager: _loadXMLFileIntoArray: XML File does not exist
    5/23/10 8:45:12 PM com.apple.launchd.peruser.501[136] ([0x0-0xb20b2].com.zimbra.zdesktop[8678]) Job appears to have crashed: Bus error
    5/23/10 8:45:14 PM ReportCrash[8692] Saved crash report for prism[8678] version 1.0.4 (1.0.4) to /Users/admin/Library/Logs/DiagnosticReports/prism_2010-05-23-204514_sys1.crash

    i can upload if anyone can help.
    osx 10.6.3 1.1, last 2 versions of java

  5. #5
    Join Date
    Jul 2010
    Posts
    4
    Rep Power
    5

    Default I am having the same issues ever since I updated to Snow Leopard 10.6.4

    Hey everyone,
    If anyone can help. I'd greatly appreciate it.

    This is what's coming up under my error report:

    Process: prism [966]
    Path: /Applications/Zimbra Desktop.app/Contents/MacOS/prism
    Identifier: com.zimbra.zdesktop
    Version: 1.0.4 (1.0.4)
    Code Type: X86 (Native)
    Parent Process: launchd [133]

    Date/Time: 2010-07-13 19:56:49.129 -0400
    OS Version: Mac OS X 10.6.4 (10F569)
    Report Version: 6

    Interval Since Last Report: 64040 sec
    Crashes Since Last Report: 35
    Per-App Interval Since Last Report: 959 sec
    Per-App Crashes Since Last Report: 6
    Anonymous UUID: 62AC0D18-3EDD-4661-8E75-D7972508ED3D

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreFoundation 0x00325958 CFURLCopyLastPathComponent + 40
    1 libprism.dylib 0x1b83d455 0x1b837000 + 25685
    2 XUL 0x070b0861 NS_InvokeByIndex_P + 81
    3 XUL 0x068e7441 XRE_GetFileFromPath + 169803
    4 XUL 0x068eb964 XRE_GetFileFromPath + 187502
    5 libmozjs.dylib 0x0683b03d js_Invoke + 1834
    6 libmozjs.dylib 0x0682e5ae JS_CompareValues + 2481
    7 libmozjs.dylib 0x0683b089 js_Invoke + 1910
    8 XUL 0x068e3f0e XRE_GetFileFromPath + 156184
    9 XUL 0x068debd5 XRE_GetFileFromPath + 134879
    10 XUL 0x070b08f6 NS_InvokeByIndex_P + 230
    11 XUL 0x070b0c5d NS_InvokeByIndex_P + 1101
    12 XUL 0x070b0861 NS_InvokeByIndex_P + 81
    13 XUL 0x068e7441 XRE_GetFileFromPath + 169803
    14 XUL 0x068eb964 XRE_GetFileFromPath + 187502
    15 libmozjs.dylib 0x0683b03d js_Invoke + 1834
    16 libmozjs.dylib 0x0682e5ae JS_CompareValues + 2481
    17 libmozjs.dylib 0x0683b089 js_Invoke + 1910
    18 libmozjs.dylib 0x06828c8e js_PutArgsObject + 3873
    19 libmozjs.dylib 0x068370d6 JS_CompareValues + 38105
    20 libmozjs.dylib 0x0683b089 js_Invoke + 1910
    21 libmozjs.dylib 0x0683a89a js_FreeStack + 3478
    22 libmozjs.dylib 0x06830fa7 JS_CompareValues + 13226
    23 libmozjs.dylib 0x0683b089 js_Invoke + 1910
    24 XUL 0x068e3f0e XRE_GetFileFromPath + 156184
    25 XUL 0x068debd5 XRE_GetFileFromPath + 134879
    26 XUL 0x070b08f6 NS_InvokeByIndex_P + 230
    27 XUL 0x070b0a53 NS_InvokeByIndex_P + 579
    28 XUL 0x06beb89a XRE_GetFileFromPath + 3333028
    29 XUL 0x06bec9d9 XRE_GetFileFromPath + 3337443
    30 XUL 0x06c029b7 XRE_GetFileFromPath + 3427521
    31 XUL 0x06c02bde XRE_GetFileFromPath + 3428072
    32 XUL 0x06c0365a XRE_GetFileFromPath + 3430756
    33 XUL 0x06c03977 XRE_GetFileFromPath + 3431553
    34 XUL 0x06b9cd62 XRE_GetFileFromPath + 3010668
    35 XUL 0x06b91612 XRE_GetFileFromPath + 2963740
    36 XUL 0x06ba58af XRE_GetFileFromPath + 3046329
    37 XUL 0x071fb696 std::vector<unsigned short, std::allocator<unsigned short> >::_M_fill_insert(__gnu_cxx::__normal_iterator<uns igned short*, std::vector<unsigned short, std::allocator<unsigned short> > >, unsigned long, unsigned short const&) + 100672
    38 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    39 XUL 0x0706fcff GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 195091
    40 XUL 0x07030bf5 JSD_GetValueForObject + 892310
    41 XUL 0x070055bb JSD_GetValueForObject + 714588
    42 com.apple.CoreFoundation 0x0033a0fb __CFRunLoopDoSources0 + 1563
    43 com.apple.CoreFoundation 0x00337bbf __CFRunLoopRun + 1071
    44 com.apple.CoreFoundation 0x00337094 CFRunLoopRunSpecific + 452
    45 com.apple.CoreFoundation 0x00336ec1 CFRunLoopRunInMode + 97
    46 com.apple.HIToolbox 0x01af1f9c RunCurrentEventLoopInMode + 392
    47 com.apple.HIToolbox 0x01af1d51 ReceiveNextEventCommon + 354
    48 com.apple.HIToolbox 0x01af1bd6 BlockUntilNextEventMatchingListInMode + 81
    49 com.apple.AppKit 0x005b5a89 _DPSNextEvent + 847
    50 com.apple.AppKit 0x005b52ca -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    51 com.apple.AppKit 0x0057755b -[NSApplication run] + 821
    52 XUL 0x07004a01 JSD_GetValueForObject + 711586
    53 XUL 0x06eda551 XRE_GetFileFromPath + 6408283
    54 XUL 0x068a774b XRE_main + 13279
    55 com.zimbra.zdesktop 0x00002d2c main + 812
    56 com.zimbra.zdesktop 0x00002342 start + 258
    57 com.zimbra.zdesktop 0x00002269 start + 41

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x000fb942 kevent + 10
    1 libSystem.B.dylib 0x000fc05c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x000fb519 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x000fb2be _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x000fad41 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x000fab86 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x001108da select$DARWIN_EXTSN$NOCANCEL + 10
    1 libSystem.B.dylib 0x001a8d67 select + 92
    2 libnspr4.dylib 0x05bbf93c poll + 524
    3 libnspr4.dylib 0x05bbc5a9 PR_OpenDir + 1085
    4 libnspr4.dylib 0x05bbc76b PR_Poll + 31
    5 XUL 0x0691b9a2 XRE_GetFileFromPath + 384172
    6 XUL 0x0691bee8 XRE_GetFileFromPath + 385522
    7 XUL 0x0691c1fa XRE_GetFileFromPath + 386308
    8 XUL 0x070a5142 NS_GetComponentRegistrar_P + 28438
    9 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    10 XUL 0x0691c7a0 XRE_GetFileFromPath + 387754
    11 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    12 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    13 XUL 0x070a5417 NS_GetComponentRegistrar_P + 29163
    14 libnspr4.dylib 0x05bbd8df PR_Select + 812
    15 libSystem.B.dylib 0x0010281d _pthread_start + 345
    16 libSystem.B.dylib 0x001026a2 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x000d515a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x00102ca5 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x0014b410 pthread_cond_timedwait + 47
    3 libnspr4.dylib 0x05bb8e24 PR_Unlock + 293
    4 libnspr4.dylib 0x05bb8ff0 PR_WaitCondVar + 124
    5 XUL 0x070a83ae NS_GetComponentRegistrar_P + 41346
    6 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    7 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    8 XUL 0x070a5417 NS_GetComponentRegistrar_P + 29163
    9 libnspr4.dylib 0x05bbd8df PR_Select + 812
    10 libSystem.B.dylib 0x0010281d _pthread_start + 345
    11 libSystem.B.dylib 0x001026a2 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x000d5142 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x00102cbc _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x0014b203 pthread_cond_wait + 48
    3 libnspr4.dylib 0x05bb8fd3 PR_WaitCondVar + 95
    4 XUL 0x06ef0131 XRE_GetFileFromPath + 6497339
    5 libnspr4.dylib 0x05bbd8df PR_Select + 812
    6 libSystem.B.dylib 0x0010281d _pthread_start + 345
    7 libSystem.B.dylib 0x001026a2 thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x000d5142 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x00102cbc _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x0014b203 pthread_cond_wait + 48
    3 libnspr4.dylib 0x05bb8fd3 PR_WaitCondVar + 95
    4 XUL 0x06ef09fb XRE_GetFileFromPath + 6499589
    5 libnspr4.dylib 0x05bbd8df PR_Select + 812
    6 libSystem.B.dylib 0x0010281d _pthread_start + 345
    7 libSystem.B.dylib 0x001026a2 thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x000d515a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x00102ca5 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x0014b410 pthread_cond_timedwait + 47
    3 libnspr4.dylib 0x05bb8e24 PR_Unlock + 293
    4 libnspr4.dylib 0x05bb8ff0 PR_WaitCondVar + 124
    5 libnspr4.dylib 0x05bb92b3 PR_Wait + 53
    6 XUL 0x070a6a09 NS_GetComponentRegistrar_P + 34781
    7 XUL 0x070a519f NS_GetComponentRegistrar_P + 28531
    8 XUL 0x0706fc59 GetSecurityContext(JNIEnv_*, nsISecurityContext**) + 194925
    9 XUL 0x070a5417 NS_GetComponentRegistrar_P + 29163
    10 libnspr4.dylib 0x05bbd8df PR_Select + 812
    11 libSystem.B.dylib 0x0010281d _pthread_start + 345
    12 libSystem.B.dylib 0x001026a2 thread_start + 34

    Thread 7:
    0 libSystem.B.dylib 0x000d515a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x00102ca5 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x0014b410 pthread_cond_timedwait + 47
    3 libnspr4.dylib 0x05bb8e24 PR_Unlock + 293
    4 libnspr4.dylib 0x05bb8ff0 PR_WaitCondVar + 124
    5 XUL 0x06925ba2 XRE_GetFileFromPath + 425644
    6 XUL 0x0692645c XRE_GetFileFromPath + 427878
    7 libnspr4.dylib 0x05bbd8df PR_Select + 812
    8 libSystem.B.dylib 0x0010281d _pthread_start + 345
    9 libSystem.B.dylib 0x001026a2 thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x00325944 ecx: 0x0000001d edx: 0x00000001
    edi: 0x1df25270 esi: 0x1df251e0 ebp: 0xbfffb138 esp: 0xbfffb0d0
    ss: 0x0000001f efl: 0x00010287 eip: 0x00325958 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000

  6. #6
    Join Date
    Jul 2010
    Posts
    4
    Rep Power
    5

    Default cont. of error message

    Binary Images:
    0x1000 - 0x4fff +com.zimbra.zdesktop 1.0.4 (1.0.4) /Applications/Zimbra Desktop.app/Contents/MacOS/prism
    0x9000 - 0x9ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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  7. #7
    Join Date
    Jul 2010
    Posts
    4
    Rep Power
    5

    Default the final cont...

    /Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libnspr4.dylib
    0x5bd7000 - 0x5bdcc2b +libplc4.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libplc4.dylib
    0x5be2000 - 0x5be7073 +libplds4.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libplds4.dylib
    0x5bec000 - 0x5bf3ff7 com.apple.JavaVM 13.2.0 (13.2.0) <75981DDE-4A7A-EEB6-BAEE-30E9E1DA17C0> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
    0x5e00000 - 0x5e5bfeb +libsqlite3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libsqlite3.dylib
    0x5e63000 - 0x5e6fe77 +libnssutil3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libnssutil3.dylib
    0x5e79000 - 0x5ea1a8b +libsoftokn3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libsoftokn3.dylib
    0x5eaa000 - 0x5f6dbbf +libnss3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libnss3.dylib
    0x5f96000 - 0x5fbd76b +libssl3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libssl3.dylib
    0x5fc8000 - 0x5fde354 +libsmime3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libsmime3.dylib
    0x5feb000 - 0x5febfff +libxpcom.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libxpcom.dylib
    0x6800000 - 0x688dfcd +libmozjs.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libmozjs.dylib
    0x689f000 - 0x7342fff +XUL ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/XUL
    0x7534000 - 0x782dfef com.apple.QuickTime 7.6.6 (1742) <89720F2A-F33B-FF09-3D81-F9F25A99F3EB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x78d9000 - 0x798efe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
    0x7b87000 - 0x7b92ff7 libCSync.A.dylib 543.50.0 (compatibility 64.0.0) <4FA0CE4A-BDE5-0E3D-37F0-03B41F0C2637> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x7bc7000 - 0x7bd1fcf +libalerts_s.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/components/libalerts_s.dylib
    0x7bf4000 - 0x7bf5ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x7e00000 - 0x7e3bfeb libFontRegistry.dylib ??? (???) <A102F61F-25D5-001A-20C3-56304C585072> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistry.dylib
    0x7eab000 - 0x7eb9fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <8F5FA7F7-840D-C5EF-C6E6-E2AF7CE43CD2> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    0x1955a000 - 0x19576bc7 +libnssdbm3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libnssdbm3.dylib
    0x1b837000 - 0x1b841ff7 +libprism.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Resources/extensions/prism-runtime@developer.mozilla.org/components/libprism.dylib
    0x1baea000 - 0x1bafcff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <026B8702-B0A6-1D90-BBD6-AAAD2E14810D> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x1fdb0000 - 0x1fe13e57 +libfreebl3.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libfreebl3.dylib
    0x1fe1b000 - 0x1fe52fcf +libnssckbi.dylib ??? (???) /Users/President/Applications/zdesktop/macos/prism/Prism.app/Contents/Frameworks/XUL.framework/libnssckbi.dylib
    0x1ff07000 - 0x1ff48ff7 libRIP.A.dylib 543.50.0 (compatibility 64.0.0) <8BAE1FC1-A478-F151-17C7-2D5DE470AC4F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x1ff5b000 - 0x1ff8cff3 libTrueTypeScaler.dylib ??? (???) <7601D717-236D-8F4E-91F5-E69BB2920478> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libTrueTypeScaler.dylib
    0x1ff98000 - 0x1ff9bff7 libCGXType.A.dylib 543.50.0 (compatibility 64.0.0) <3B49AED9-0DBA-9D21-F9AC-8784363AD762> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x20000000 - 0x20098fe7 edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x20200000 - 0x203dbff3 libType1Scaler.dylib ??? (???) <3CCADAB2-FBBF-15C9-C70C-4D26746B309E> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libType1Scaler.dylib
    0x64b00000 - 0x64b07ff3 com.apple.print.framework.Print 6.1 (237.1) <97AB70B6-C653-212F-CFD3-E3816D0F5C22> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <12C58901-CCF3-4E8E-30CA-92A10CD55DF1> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <7FFF4AFA-6522-C7D5-760F-A8F13D6EF032> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    0xfa100000 - 0xfa192fe3 com.apple.print.framework.PrintCore 6.2 (312.5) <7729B4D7-D661-D669-FA7E-510F93F685A6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

    Please Help!pretty please..

  8. #8
    Join Date
    Oct 2008
    Posts
    3
    Rep Power
    7

    Default

    it started working again for me on 10.6.3.
    i wish i could say how, but i'm like a couple other people i read from.

    i tried evertying , then uninstalled, did a search and destroy for all prefs etc, then reinstalled. still no good.

    then a few days later, it just worked when i tried it again.

    i really had given up until the next version, but it just came back "on its own".

  9. #9
    Join Date
    Jul 2010
    Posts
    4
    Rep Power
    5

    Default

    Odd I know, I read your posts, and it seemed very similar. However, I don't have my snow leopard disks with me, and didn't make a backup, so I can't go back to 10.6.3

    I wish I hadn't clicked that darn update button! Apple is screwwing me over, from flash to email....Can't wait till my new Acer laptop comes in next week, so this could be over with once and for all, or at least until the next update that destroys my worlds simplicity.

  10. #10
    Join Date
    Dec 2008
    Location
    Ontario, Canada
    Posts
    7
    Rep Power
    7

    Default

    For what it's worth, in our case the user went to Zimbra Desktop Beta 2 (now Beta 3 is available) and is happily using that.

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