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Thread: Error communicating with the server

  1. #1
    Join Date
    Sep 2008
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    Default Error communicating with the server

    Debugging-Nachricht: system failure: java.lang.NullPointerException

    Ausnahme:

    com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
    ExceptionId:mid=2:1263113766112:0b08434108df1fa7
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:378)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:175)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:189)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:437)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-2042://office.invisible.ch/service/soap/:1263113641595:739858e3ab557a88
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:266)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:227)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:295)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:230)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:318)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:305)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:776)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:740)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:736)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:732)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:728)
    at com.zimbra.cs.mailbox.PushChanges.syncCalendarItem (PushChanges.java:1274)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:372)
    ... 7 more

  2. #2
    Join Date
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    Default

    Looks like the remote mailbox is not responding.

  3. #3
    Join Date
    Sep 2008
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    Default

    But the server is up and running (and the web interface is available)

  4. #4
    Join Date
    Nov 2008
    Posts
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    Default

    I´m having the same "problem" with Zimbra Desktop (see below). The remote mailbox (a zimbra server) is reachable and when i click "send/receive" everything works, but there´s this ugly white exclamation mark on a red disc ...

    Any ideas?

    This error message doesn´t pop up, you only see it when clicking on the exclamation mark mentioned above.

    Code:
    Fehler bei der Kommunikation mit dem Server. Bitte versuchen Sie es später erneut.
    
    Debugging-Nachricht: system failure: java.lang.NullPointerException
    
    Ausnahme:
    
    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:com.zimbra.common.service.ServiceException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-21://mail.myserver.com:443/service/soap/ItemActionRequest:1284737035442:fbaa4ab94606d2aa
    Code:service.FAILURE
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:449)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:274)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:181)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:155)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        at org.mortbay.jetty.handler.DebugHandler.handle(DebugHandler.java:77)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
        at org.mortbay.jetty.Server.handle(Server.java:326)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:413)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    Caused by: java.lang.NullPointerException
        at com.zimbra.cs.mailbox.Folder.getPath(Folder.java:102)
        at com.zimbra.cs.mailbox.Folder.deleteSingleFolder(Folder.java:1088)
        at com.zimbra.cs.mailbox.Folder.delete(Folder.java:1066)
        at com.zimbra.cs.mailbox.Mailbox.delete(Mailbox.java:5568)
        at com.zimbra.cs.service.mail.ItemActionHelper.executeLocal(ItemActionHelper.java:342)
        at com.zimbra.cs.service.mail.ItemActionHelper.schedule(ItemActionHelper.java:304)
        at com.zimbra.cs.service.mail.ItemActionHelper.HARD_DELETE(ItemActionHelper.java:99)
        at com.zimbra.cs.service.mail.ItemAction.handleCommon(ItemAction.java:137)
        at com.zimbra.cs.service.mail.ItemAction.handle(ItemAction.java:79)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:420)
        ... 34 more
    
    Code:service.FAILURE
        at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
        at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:303)
        at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:262)
        at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:253)
        at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:162)
        at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:356)
        at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:342)
        at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:552)
        at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:514)
        at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:509)
        at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:502)
        at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:498)
        at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:494)
        at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:490)
        at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:311)
        at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:182)
        at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:173)
        at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:109)
        at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:90)
        at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:262)
        at java.util.TimerThread.mainLoop(Unknown Source)
        at java.util.TimerThread.run(Unknown Source)
    Last edited by tabster; 04-15-2011 at 12:15 AM.
    ZCS Open Source Release 7.1.0_GA_3140.DEBIAN5_64
    Zimbra Desktop 7 on Windows 7

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
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    Location
    Vannes, France
    Posts
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    Default

    Quote Originally Posted by tabster View Post
    I´m having the same "problem" with Zimbra Desktop (see below). The remote mailbox (a zimbra server) is reachable and when i click "send/receive" everything works, but there´s this ugly white exclamation mark on a red disc ...
    Which version of Zimbra Desktop are you using? If it isn't the ZD 2 beta 4 then I'd suggest you try that (download link in the ZD forums Announcement).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    Join Date
    Nov 2008
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    Default

    Quote Originally Posted by phoenix View Post
    Which version of Zimbra Desktop are you using? If it isn't the ZD 2 beta 4 then I'd suggest you try that (download link in the ZD forums Announcement).
    It is the ZD2 beta 4. I installed it today because I was hoping that this would fix the problem, but it didn´t.
    ZCS Open Source Release 7.1.0_GA_3140.DEBIAN5_64
    Zimbra Desktop 7 on Windows 7

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