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Thread: Startup Screen Hangs, Unable to Use Zimbra Desktop

  1. #1
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    Default Startup Screen Hangs, Unable to Use Zimbra Desktop

    I've used Zimbra successfully for quite some time -- months, perhaps even a year. However I have had an issue starting it in the last couple days.

    After a reboot, the initial flash screen, showing the road / plug / plane icons in rotation, never goes away. I let it run for quite some time -- hours -- but it never completed.

    I decided to install the latest version, v1.0.4 downloaded just yesterday, to see if it helped the problem, but it did not. Unfortunately I don't have the version detail for what I originally had installed, although since the problem is consistent I don't think it's necessary.

    I've attached the log files. This is running on Windows XP. Again it was running successfully before it just stopped working. I hadn't installed any new software or made any configuration changes.
    Attached Files Attached Files

  2. #2
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    can you attach zdesktop.webapp\webapp.ini here?

    Quote Originally Posted by Jerry Canterbury View Post
    I've used Zimbra successfully for quite some time -- months, perhaps even a year. However I have had an issue starting it in the last couple days.

    After a reboot, the initial flash screen, showing the road / plug / plane icons in rotation, never goes away. I let it run for quite some time -- hours -- but it never completed.

    I decided to install the latest version, v1.0.4 downloaded just yesterday, to see if it helped the problem, but it did not. Unfortunately I don't have the version detail for what I originally had installed, although since the problem is consistent I don't think it's necessary.

    I've attached the log files. This is running on Windows XP. Again it was running successfully before it just stopped working. I hadn't installed any new software or made any configuration changes.

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    webapp.ini file attached as requested.

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    Quote Originally Posted by jmhe View Post
    can you attach zdesktop.webapp\webapp.ini here?
    Please see attached.

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    I'm having some challenges attaching the requested file, I'll try again, apologies if anyone sees multiple posts.
    Attached Files Attached Files

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    can you open this url in your browser (firefox) ?

    http://127.0.0.1:7633/desktop/login....b-195599b9877b

    that's taken from the uri= value in your webapp.ini

    Quote Originally Posted by Jerry Canterbury View Post
    I'm having some challenges attaching the requested file, I'll try again, apologies if anyone sees multiple posts.

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    Quote Originally Posted by jmhe View Post
    can you open this url in your browser (firefox) ?

    http://127.0.0.1:7633/desktop/login....b-195599b9877b

    that's taken from the uri= value in your webapp.ini
    Yes, that successfully opens a Zimbra tab within Firefox and replicates from the email server.

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    do you have anti-virus software running? any alerts from your av about zimbra desktop?

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    Quote Originally Posted by jmhe View Post
    do you have anti-virus software running? any alerts from your av about zimbra desktop?
    I have Symantec Antivirus running, no alerts have appeared.

    Symantec has been running all along, including when Zimbra was running successfully. I looked at the Symantec scan logs just now and don't see anything where Zimbra was flagged.

  10. #10
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    can you copy and paste the content of this file?

    %SystemRoot%\system32\drivers\etc\hosts

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