Results 1 to 3 of 3

Thread: Gmail communication failure

  1. #1
    Join Date
    May 2010
    Posts
    5
    Rep Power
    5

    Default Gmail communication failure

    I have installed zdesktop_2_0_beta1_b10343_win32 on a windows 7 x64 machine and have been unable to get my main gmail account to finish its sync. Its large, but I could get it to finish in Zimbra 1.0.4. Yes, I uninstalled 1.0.4 before installing 2.0 beta.

    I've tried resetting the account and totally uninstalling and reinstalling the application (including deleting the folder in /AppData/Local). I have also noticed the mouseover on each account in the desktop window does not update the mailbox size until I close and restart the program.

    I'm getting the following error:

    Failure communicating with remote server. Please try again later.

    Debug message: Unexpected tag in response(expected C28 but got C27)

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Sent' failed
    ExceptionId:btpool0-29:1273863474931:4ea9572963991794
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:345)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:307)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:239)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:154)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:102)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:253)
    at com.zimbra.cs.mailbox.DataSourceMailbox.importData (DataSourceMailbox.java:470)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:434)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:486)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:44)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:419)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:273)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 245
    ExceptionId:btpool0-29:1273863474931:4ea9572963991794
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.ImapFolderSync.checkCanCo ntinue(ImapFolderSync.java:1144)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:802)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:720)
    at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:239)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:304)
    ... 36 more
    Caused by: com.zimbra.cs.mailclient.MailException: Unexpected tag in response(expected C28 but got C27)
    at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:122)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:113)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:324)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:370)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:387)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:798)
    ... 39 more

    If issue persists please post description and debug information here.

  2. #2
    Join Date
    May 2010
    Posts
    5
    Rep Power
    5

    Default

    I may have found the issue, but I don't understand why it may have fixed it. The message above indicates a sync failure of /sent. I did look at my folders (Gmail "Labels") and found that two folders I had tried to delete in zimbra desktop by dragging into trash had simply been renamed to "/Trash/FolderName". I renamed them to remove the "/" in the middle of the filename and so far the sync is proceeding without failure. I'll post again when its finished.

    Ron

  3. #3
    Join Date
    May 2010
    Posts
    5
    Rep Power
    5

    Default

    I have determined I can stop sync in affected folders and get sync to complete. I still have several folders that don't sync. I can turn on sync individually on each folder and post all the logs if it will be helpful.

    Ron

Similar Threads

  1. GMAIL - Failure communicating with remote server
    By augustandy in forum Error Reports
    Replies: 3
    Last Post: 10-01-2009, 01:39 PM
  2. gmail imap failure
    By munfai in forum Installation
    Replies: 0
    Last Post: 08-26-2009, 09:32 AM
  3. mysql not starting, sort of.
    By lhutton in forum Installation
    Replies: 6
    Last Post: 06-19-2009, 10:45 AM
  4. Zimbra Desktop and Gmail
    By Magritte in forum General Questions
    Replies: 4
    Last Post: 02-11-2009, 06:31 AM
  5. system failure: getDirectContext
    By avisser in forum Installation
    Replies: 3
    Last Post: 10-12-2005, 05:32 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •