Trying to do the initial sync and the client fails. I have uninstall and reinstalled deleted the "Local Settings\Application Data\Zimbra" folder. Trying to figure out why it just stops. We just rolled out the Zimbra Desktop to all our users and this is the only one with this type of issue. The user is able to sync part of the PST file that we imported, but fails before it syncs the rest to the desktop.

The web client works just fine, only problem is syncing the offline files to the desktop.

Thanks,
Mark


Failure communicating with remote server. Please try again later.

Debug message: C:\Documents and Settings\dcarson\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1287161431125-916.msg (Access is denied)

Exception:

com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz
ExceptionId:sync-mbox-dcarson@natco.us:1287164917218:f10145dd9f5e24bb
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:55)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1032)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:960)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:441)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:323)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:198)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:182)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:177)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:119)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:100)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: storing message 410
ExceptionId:sync-mbox-dcarson@natco.us:1287164917218:f10145dd9f5e24bb
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1219)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1027)
... 13 more
Caused by: java.io.FileNotFoundException: C:\Documents and Settings\dcarson\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1287161431125-916.msg (Access is denied)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.(Unknown Source)
at java.io.FileInputStream.(Unknown Source)
at com.zimbra.znative.IO.link(IO.java:80)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:190)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:163)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:44)
at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4657)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4401)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4334)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1207)
... 14 more

If issue persists please post description and debug information here.