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Thread: Empty Trash Errors

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  1. #1
    Join Date
    Jan 2011
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    Default Empty Trash Errors

    I have a number of emails in my trash that won't purge. This is the message I get:

    Product name: Zimbra Desktop
    Product version: 1.0.4
    Build ID: 1833
    Release type: R
    OS Platform: Windows XP x86 5.1
    Time of event: 2011-01-20 11:29:14
    Error type: service.FAILURE
    Item ID: 11871
    Error summary: delete item failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: deleting contents for virtual conversation -11871
    ExceptionId:btpool0-16:1295551754250:36a8225642f8c0f6
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.db.DbMailItem.deleteContents(DbMailI tem.java:1408)
    at com.zimbra.cs.db.DbMailItem.delete(DbMailItem.java :1345)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2448)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2372)
    at com.zimbra.cs.mailbox.Message.delete(Message.java: 802)
    at com.zimbra.cs.mailbox.Mailbox.delete(Mailbox.java: 5752)
    at com.zimbra.cs.mailbox.OfflineMailbox.delete(Offlin eMailbox.java:242)
    at com.zimbra.cs.service.mail.ItemActionHelper.execut eLocal(ItemActionHelper.java:351)
    at com.zimbra.cs.service.mail.ItemActionHelper.schedu le(ItemActionHelper.java:313)
    at com.zimbra.cs.service.mail.ItemActionHelper.HARD_D ELETE(ItemActionHelper.java:97)
    at com.zimbra.cs.service.mail.ItemAction.handleCommon (ItemAction.java:138)
    at com.zimbra.cs.service.mail.MsgAction.handle(MsgAct ion.java:43)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: java.sql.SQLException: DELETE on table 'MAIL_ITEM' caused a violation of foreign key constraint 'FK_MAIL_ITEM_PARENT_ID' for key (3,11871). The statement has been rolled back.
    at org.apache.derby.impl.jdbc.SQLExceptionFactory.get SQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.Util.generateCsSQLExcep tion(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .wrapInSQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .handleException(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedConnection.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.ConnectionChild.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedStatement.executeS tatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeStatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeUpdate(Unknown Source)
    at org.apache.commons.dbcp.DelegatingPreparedStatemen t.executeUpdate(DelegatingPreparedStatement.java:2 33)
    at com.zimbra.cs.db.DbMailItem.deleteContents(DbMailI tem.java:1406)
    ... 37 more
    Caused by: ERROR 23503: DELETE on table 'MAIL_ITEM' caused a violation of foreign key constraint 'FK_MAIL_ITEM_PARENT_ID' for key (3,11871). The statement has been rolled back.
    at org.apache.derby.iapi.error.StandardException.newE xception(Unknown Source)
    at org.apache.derby.impl.sql.execute.ReferencedKeyRIC hecker.doCheck(Unknown Source)
    at org.apache.derby.impl.sql.execute.RISetChecker.doP KCheck(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteResultSet. runFkChecker(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteCascadeRes ultSet.runFkChecker(Unknown Source)
    at org.apache.derby.impl.sql.execute.DeleteCascadeRes ultSet.open(Unknown Source)
    at org.apache.derby.impl.sql.GenericPreparedStatement .execute(Unknown Source)
    ... 42 more

    ----------------------------------------------------------------------------
    Thanks.
    Brendan

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
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    Vannes, France
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    Default

    Quote Originally Posted by Bpmacrae View Post
    I have a number of emails in my trash that won't purge.
    Is this mailbox on a Zimbra server? If it is can you empty the trash from the web UI?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Join Date
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    Default

    Quote Originally Posted by phoenix View Post
    Is this mailbox on a Zimbra server? If it is can you empty the trash from the web UI?
    When I logon to the web UI I find the trash is empty. It appears as though the emails are only showing in the trash on the desktop client.

    -Brendan

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