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Thread: Service Failure after update

  1. #1
    Join Date
    Apr 2011
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    Unhappy Service Failure after update

    Just downloaded current update and now nothing works. Help please. Zimbra loads to show My Accounts, all of which are paused. Clicking on Edit and then Validate and Save yields the following error message:

    service.FAILURE: system failure: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory;
    Display error details
    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory; ExceptionId:com.zimbra.common.service.ServiceExcep tion: system failure: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory; ExceptionId:btpool0-13:1304007843906:6778d7d94e6b41ec Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:438) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:727) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: java.lang.NoSuchMethodError: org.apache.lucene.store.FSDirectory.open(Ljava/io/File;Lorg/apache/lucene/store/LockFactoryLorg/apache/lucene/store/FSDirectory; at com.zimbra.cs.index.LuceneDirectory.open(LuceneDir ectory.java:69) at com.zimbra.cs.index.LuceneIndex.(LuceneIndex.java: 204) at com.zimbra.cs.index.MailboxIndex.(MailboxIndex.jav a:51) at com.zimbra.cs.mailbox.IndexHelper.instantiateMailb oxIndex(IndexHelper.java:107) at com.zimbra.cs.mailbox.Mailbox.open(Mailbox.java:44 0) at com.zimbra.cs.mailbox.DesktopMailbox.open(DesktopM ailbox.java:80) at com.zimbra.cs.mailbox.SyncMailbox.open(SyncMailbox .java:106) at com.zimbra.cs.mailbox.DataSourceMailbox.open(DataS ourceMailbox.java:137) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:496) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:346) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:282) at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:241) at com.zimbra.cs.datasource.DataSourceManager.getMail box(DataSourceManager.java:151) at com.zimbra.cs.datasource.MailItemImport.(MailItemI mport.java:40) at com.zimbra.cs.datasource.imap.ImapSync.(ImapSync.j ava:63) at com.zimbra.cs.offline.OfflineImport.imapImport(Off lineImport.java:53) at com.zimbra.cs.offline.GMailImport.(GMailImport.jav a:30) at com.zimbra.cs.datasource.offline.OfflineDataSource Manager.getDataImport(OfflineDataSourceManager.jav a:59) at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:207) at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:616) at com.zimbra.cs.account.offline.OfflineProvisioning. modifyDataSource(OfflineProvisioning.java:2265) at com.zimbra.cs.account.offline.OfflineProvisioning. modifyDataSource(OfflineProvisioning.java:2200) at com.zimbra.cs.service.admin.ModifyDataSource.handl e(ModifyDataSource.java:82) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) ... 26 more Code:service.FAILURE at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344) at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397) at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:360) at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:321) at com.zimbra.cs.account.soap.SoapProvisioning.modify DataSource(SoapProvisioning.java:1790) at com.zimbra.cs.offline.jsp.JspProvStub.modifyOfflin eDataSource(JspProvStub.java:148) at com.zimbra.cs.offline.jsp.XmailBean.doRequest(Xmai lBean.java:274) at com.zimbra.cs.offline.jsp.GmailBean.doRequest(Gmai lBean.java:42) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormB ean.java:150) at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction .java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_w hen_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_c hoose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Un known Source) at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

  2. #2
    Join Date
    Jul 2010
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    Seems like something did not install correctly; we're not finding components that should be there. I would suggest restarting your computer and reinstalling ZD 7.

    What OS are you running?

  3. #3
    Join Date
    Apr 2011
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    Quote Originally Posted by jflanigan View Post
    Seems like something did not install correctly; we're not finding components that should be there. I would suggest restarting your computer and reinstalling ZD 7.

    What OS are you running?
    Windows XP Professional; and I already did reboot and redownloaded the update with the same results. If I uninstall the entire Zimbra Desktop and reinstall will I have to download all saved emails again by reindexing or resetting. If so I am done with Zimbra. While I like the interface, I can't afford the downtime and data uasage required for that to happen. I hate Outlook but will go back to it if I have to until I buy a Mac computer.

  4. #4
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    Another possibility - can I roll Zimbra back to the prior versions? It seemed to be working fine until I installed the latest update.

  5. #5
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    Apr 2011
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    can I uninstall and reinstall Zimbra Desktop without losing all saved emails?

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