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Thread: Help! Failure communicating with remote server. Please try again later.

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  1. #1
    Join Date
    Jul 2009
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    Default Help! Failure communicating with remote server. Please try again later.

    Hi guys. I have difficulties with Zimbra Desktop. I can access Zimbra from web interface and it syncs ok, but no luck with ZD. It does initial sync and then fails to communicate with remote server. Tried to delete Zimbra account and created again, no luck. Please see below for the debug info.

    Failure communicating with remote server. Please try again later.

    (debug info)

    invalid request: invalid/missing value for attribute: fld Exception:

    com.zimbra.common.soap.SoapFaultException: invalid request: invalid/missing value for attribute: fld

    ExceptionId:com.zimbra.common.service.ServiceExcep tion: invalid request: invalid/missing value for attribute: fld

    ExceptionId:btpool0-112886://mailhost.cordelta.com/service/soap/GetContactsRequest:1304041470258:e89be492da874a73

    Code:service.INVALID_REQUEST

    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:255)

    at com.zimbra.cs.mailbox.Metadata.getMap(Metadata.jav a:198)

    at com.zimbra.cs.mailbox.Metadata.getMap(Metadata.jav a:193)

    at com.zimbra.cs.mailbox.Contact.decodeMetadata(Conta ct.java:666)

    at com.zimbra.cs.mailbox.MailItem.decodeMetadata(Mail Item.java:2718)

    at com.zimbra.cs.mailbox.MailItem.(MailItem.java:559)

    at com.zimbra.cs.mailbox.Contact.(Contact.java:229)

    at com.zimbra.cs.mailbox.MailItem.constructItem(MailI tem.java:1278)

    at com.zimbra.cs.mailbox.Mailbox.getItem(Mailbox.java :2101)

    at com.zimbra.cs.mailbox.MailItem.getById(MailItem.ja va:1246)

    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1907)

    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1876)

    at com.zimbra.cs.mailbox.Mailbox.getContactById(Mailb ox.java:2926)

    at com.zimbra.cs.service.mail.GetContacts.handle(GetC ontacts.java:119)

    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)

    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)

    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)

    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)

    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)

    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)

    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)

    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)

    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)

    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)

    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)

    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)

    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)

    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)

    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)

    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)

    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)

    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.Server.handle(Server.java:326)

    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)

    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)

    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)

    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)

    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)

    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)

    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)



    Code:service.INVALID_REQUEST

    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)

    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344)

    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303)

    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260)

    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)

    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397)

    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:383)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:677)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:639)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:634)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:627)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:623)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:619)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:615)

    at com.zimbra.cs.mailbox.InitialSync.fetchContacts(In itialSync.java:568)

    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:265)

    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:362)

    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:292)

    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:301)

    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:202)

    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:186)

    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)

    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)

    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)

    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)

    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)

    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)

    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)

    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)

    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)

    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)

    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)

    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)

    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)

    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)

    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.Server.handle(Server.java:326)

    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)

    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)

    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)

    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)

    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)

    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)

    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

    If issue persists please post description and debug information here.

  2. #2
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    Jul 2010
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    Default

    What version of ZCS and ZD are you using?

    Generally I would suggest trying with ZD 7; if the problem still occurs there then we'll be in a better position to debug.

  3. #3
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    Default

    Quote Originally Posted by jflanigan View Post
    What version of ZCS and ZD are you using?

    Generally I would suggest trying with ZD 7; if the problem still occurs there then we'll be in a better position to debug.
    Thanks for reply. The versions I am using: ZD 7.0, ZCS 6, Windows 7 64-bit

  4. #4
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    Canberra, Australia
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    Default

    Having same issue. But doesn't seem to be ZD, as it is happening in web client as well.

    Raulito, can you confirm is the web client versions is affected too?

  5. #5
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    Default

    Quote Originally Posted by scohol View Post
    Having same issue. But doesn't seem to be ZD, as it is happening in web client as well.

    Raulito, can you confirm is the web client versions is affected too?
    Yes, you are right the problerm isn't with ZD, something wrong with particular email account. I added this account on my ZD and it responded with the same error.
    It works fine on web version. However, there is an error message "A network service error has occured; Code CSFE_SVC_ERROR; detail: HTTP response status 500"

  6. #6
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    Default

    Quote Originally Posted by RaulitoTJ View Post
    Yes, you are right the problerm isn't with ZD, something wrong with particular email account. I added this account on my ZD and it responded with the same error.
    It works fine on web version. However, there is an error message "A network service error has occured; Code CSFE_SVC_ERROR; detail: HTTP response status 500"
    Yeah we are having exactly the same issue on a specific account. May need to request a support ticket. Unless someone on here can help.

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