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Thread: error: Access is denied

  1. #1
    Join Date
    May 2011
    Posts
    9
    Rep Power
    4

    Default error: Access is denied

    Product name: Zimbra Desktop
    Product version: 7.0.1
    Build ID: 10791
    Release type: GA
    OS Platform: Windows XP x86 5.1
    Time of event: 2011-05-17 21:04:17
    Error type: C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1305606547312-347.msg (Access is denied)
    Item ID: 1
    Error summary: Sync failed due to IOException for the following items
    Items will be retried on next sync
    Item Id: 99124 Message: Exception syncing UID 99124 in folder Bulk Mail


    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    java.io.FileNotFoundException: C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1305606547312-347.msg (Access is denied)
    at java.io.FileInputStream.open(Native Method)
    at java.io.FileInputStream.<init>(Unknown Source)
    at java.io.FileInputStream.<init>(Unknown Source)
    at com.zimbra.znative.IO.link(IO.java:80)
    at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:190)
    at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:163)
    at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:44)
    at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4987)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4727)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4662)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4604)
    at com.zimbra.cs.datasource.MailItemImport.addMessage (MailItemImport.java:96)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(ImapFolderSync.java:914)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$200(ImapFolderSync.java:63)
    at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:827)
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:32)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:698)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:672)
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:642)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:518)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:334)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:843)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:750)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:346)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:330)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:243)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:441)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:471)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:408)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:278)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

    ----------------------------------------------------------------------------

  2. #2
    Join Date
    Jul 2010
    Posts
    113
    Rep Power
    5

    Default

    This typically means that the message is being blocked by antivirus on your PC. If you check the antivirus logs you may see a mention of this file. You can either add an exception in your AV for the C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store directory, or attempt to find the message on the server and delete it.

    Based on the info in the error report I can say that the message is in your 'Bulk Mail' folder. You may be able to see the timestamp of the message and it's MIME Message-ID by enabling debug logging in the ZD account setup page.

  3. #3
    Join Date
    May 2011
    Posts
    9
    Rep Power
    4

    Default

    Quote Originally Posted by jflanigan View Post
    This typically means that the message is being blocked by antivirus on your PC. If you check the antivirus logs you may see a mention of this file. You can either add an exception in your AV for the C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store directory, or attempt to find the message on the server and delete it.

    Based on the info in the error report I can say that the message is in your 'Bulk Mail' folder. You may be able to see the timestamp of the message and it's MIME Message-ID by enabling debug logging in the ZD account setup page.
    Thanks, will try to add exception

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