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Thread: Failure communicating with remote server. Please try again later.

  1. #1
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    Default Failure communicating with remote server. Please try again later.

    I am getting the error message below, please help:


    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:sync-mbox-ron@solveforce.us:1310578004643:8297eb27d5e06499
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:441)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:471)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:408)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:278)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Inbox/XO' failed
    ExceptionId:sync-mbox-ron@solveforce.us:1310578004643:8297eb27d5e06499
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:392)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:333)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:243)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
    ... 10 more
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:501)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:208)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:195)
    at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:188)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:330)
    ... 12 more
    Regards,

    Ron

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by solveforce View Post
    I am getting the error message below, please help:
    Which product would this be and which version?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Zimbra Desktop 7.0.1 (build 10791)
    Regards,

    Ron

  4. #4
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    I am getting this error too:



    A network service error has occurred.
    method: [unknown]
    msg: system failure: java.lang.ClassCastException: com.zimbra.common.mime.MimeBodyPart cannot be cast to com.zimbra.common.mime.MimeMultipart
    code: service.FAILURE
    detail: soap:Receiver
    trace: com.zimbra.common.service.ServiceException: system failure: java.lang.ClassCastException: com.zimbra.common.mime.MimeBodyPart cannot be cast to com.zimbra.common.mime.MimeMultipart ExceptionId:btpool0-9:1310579376093:4abac4304922433c Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:438) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: java.lang.ClassCastException: com.zimbra.common.mime.MimeBodyPart cannot be cast to com.zimbra.common.mime.MimeMultipart at com.zimbra.common.mime.MimeParser.boundary(MimePar ser.java:506) at com.zimbra.common.mime.MimeParser.processBoundary( MimeParser.java:471) at com.zimbra.common.mime.MimeParser.handleByte(MimeP arser.java:381) at com.zimbra.common.mime.MimeParser.handleBytes(Mime Parser.java:280) at com.zimbra.common.mime.MimeParserInputStream.read( MimeParserInputStream.java:54) at java.io.FilterInputStream.read(FilterInputStream.j ava:90) at com.zimbra.common.util.ByteUtil.countBytes(ByteUti l.java:108) at com.zimbra.common.util.ByteUtil.drain(ByteUtil.jav a:125) at com.zimbra.common.util.ByteUtil.drain(ByteUtil.jav a:119) at com.zimbra.common.mime.MimeMessage.parse(MimeMessa ge.java:131) at com.zimbra.common.mime.MimeMessage.(MimeMessage.ja va:126) at com.zimbra.common.mime.shim.JavaMailMimeMessage.(J avaMailMimeMessage.java:76) at com.zimbra.cs.mime.Mime$FixedMimeMessage.(Mime.jav a:126) at com.zimbra.cs.mailbox.MessageCache.getMimeMessage( MessageCache.java:161) at com.zimbra.cs.mailbox.Message.getMimeMessage(Messa ge.java:390) at com.zimbra.cs.mailbox.Message.generateIndexData(Me ssage.java:1054) at com.zimbra.cs.mailbox.IndexHelper.indexItemList(In dexHelper.java:844) at com.zimbra.cs.mailbox.IndexHelper.indexDeferredIte msInternal(IndexHelper.java:361) at com.zimbra.cs.mailbox.IndexHelper.indexDeferredIte ms(IndexHelper.java:278) at com.zimbra.cs.mailbox.IndexHelper.maybeIndexDeferr edItems(IndexHelper.java:234) at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4669) at com.zimbra.cs.mailbox.Mailbox.saveDraft(Mailbox.ja va:5103) at com.zimbra.cs.mailbox.OfflineMailSender.sendMimeMe ssage(OfflineMailSender.java:72) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:425) at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:385) at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:193) at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) ... 26 more
    request:
    Regards,

    Ron

  5. #5
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    Quote Originally Posted by solveforce View Post
    msg: system failure: java.lang.ClassCastException: com.zimbra.common.mime.MimeBodyPart cannot be cast to com.zimbra.common.mime.MimeMultipart
    This is fixed in ZD 7.1.1.
    Bug 58596 - Getting java.lang.ClassCastException error for various SOAP requests

  6. #6
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    Where do I update? When I check for updates, it says there are no updates available. Please advise.
    Regards,

    Ron

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by solveforce View Post
    Where do I update? When I check for updates, it says there are no updates available. Please advise.
    It's on the beta downloads page for ZD.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
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    Default Happened to me too

    I recently updated go 7.1.1 beta.

    I went to desktop setup.. click on the "verify and validate"..

    Yahoo page gave me a code to enter.. The form to enter on the Desktop setup is hard to see.

    Entered it and sync itself.. no more issue..

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