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Thread: Sync faliure: Message data cannot be null or empty.

  1. #1
    Join Date
    Nov 2011
    Posts
    1
    Rep Power
    4

    Default Sync faliure: Message data cannot be null or empty.

    This is happening constantly to one of my Yahoo! accounts, the other synced fine. Both seem to have synced fully from what I can tell, but only this first one is throwing error reports.

    Code:
    Product name:    Zimbra Desktop
    Product version: 7.1.2
    Build ID:        10978
    Release type:    GA
    OS Platform:     Windows 7 x86 6.1
    Time of event:   2011-11-13 23:00:10
    Error type:      service.FAILURE
    Item ID:         -1
    Error summary:   Fetch failed for uid 40285
    
    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
    ----------------------------------------------------------------------------
    
    
    
    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------
    
    com.zimbra.common.service.ServiceException: system failure: Message data cannot be null or empty.
    ExceptionId:sync-mbox-removedname@yahoo.com:1321254010529:8df98665617755f4
    Code:service.FAILURE
            at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
            at com.zimbra.cs.mime.ParsedMessage.initialize(ParsedMessage.java:200)
            at com.zimbra.cs.mime.ParsedMessage.<init>(ParsedMessage.java:153)
            at com.zimbra.cs.datasource.MessageContent.getParsedMessage(MessageContent.java:58)
            at com.zimbra.cs.datasource.imap.ImapFolderSync.handleFetch(ImapFolderSync.java:917)
            at com.zimbra.cs.datasource.imap.ImapFolderSync.access$200(ImapFolderSync.java:63)
            at com.zimbra.cs.datasource.imap.ImapFolderSync$1.handleFetchResponse(ImapFolderSync.java:827)
            at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:859)
            at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:750)
            at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:346)
            at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:322)
            at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:235)
            at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:163)
            at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:135)
            at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)
            at com.zimbra.cs.offline.YMailImport.importData(YMailImport.java:54)
            at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:312)
            at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:276)
            at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:442)
            at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:480)
            at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:409)
            at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:257)
            at java.util.TimerThread.mainLoop(Timer.java:512)
            at java.util.TimerThread.run(Timer.java:462)
    
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  2. #2
    Join Date
    Jul 2010
    Posts
    113
    Rep Power
    5

    Default

    It looks like Yahoo is returning some IMAP messages with empty body, which is problematic since we can't display such messages. We'll ignore those in ZD 7.1.3 which should be available next month.

    Bug 67243 - yahoo imap fetch failed, "Message data cannot be null or empty"

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