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Thread: "Ghost" unread emails problem

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  1. #1
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    Default "Ghost" unread emails problem

    I'm using ZDesktop 7.1.2 on ubuntu 11.10 64 bit.
    I set up with MS Exchange server 2010 using Exchange IMAP protocol.

    I occasionally have a problem of ZDesktop saying there are unread e-mails in my Inbox, e.g. showing Inbox(3) on both the window title and Inbox name, although there is absolutely NO new emails when I directly log on to the web mail management.

    This disappears when I "reset" the whole mailbox, but I'm very tired of doing it as it happened almost every week.
    I uploaded the log file: (It will be deleted after 2 weeks.)
    https://icseclzt.cc.ic.ac.uk/pickup....uh%40gmail.com

    Could you please fix this error as soon as possible? Thanks!

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    If you use another IMAP client against this account and remove a message you will have a problem unless you purge the account, is that likely to be the case?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Default

    No, usually if I delete e-mails from another client and press "send/receive" button in ZD, the unread email sign disappears.

    In the current case, however, it happened immediately after deleting 12-13 emails in Inbox folder on my ZD. All emails were removed correctly but my ZD still says there are 3 unread emails.

    Is there a way to show only "unread" emails in ZD so that I can locate them?
    I scrolled down the first 450 mails but couldn't find any.

    Thanks.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    You can use the search field to specify which email you see, for unread mail use this (and hit enter):

    Code:
    is:unread
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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