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Thread: Address book sync problem

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  1. #1
    Join Date
    Nov 2011
    Posts
    14
    Rep Power
    4

    Default Address book sync problem

    Using Zimbra 7.1.4 GA in a Linux (Ubuntu 10.04) environment.

    It's a new install. I can recall in previous installs that my address book, a Google contacts base, imported just fine, including any groups I've defined. I'm a book review editor, and I need to send bulk e-mails out to names in my group lists. I never had a problem before.

    Now, although all the individual names are importing, I'm not getting any of the groups. Previously, for example, I could enter "Receive Reviews" into the BCC: field of an e-mail, and it would show a box with "Receive Reviews" in it and send the reviews to the entire list.

    I've looked in the address book itself, and none of the groups have been imported.

    Is there some way to fix this problem? Thanks.

  2. #2
    Join Date
    Nov 2011
    Posts
    14
    Rep Power
    4

    Default

    Replying to my own question:

    I have many error reports. Here is one. Perhaps this will help trace back the problem:

    Product name: Zimbra Desktop
    Product version: 7.1.4
    Build ID: 11299
    Release type: GA
    OS Platform: Linux i386 2.6.32-40-generic
    Time of event: 2012-04-19 05:48:31
    Error type: service.FAILURE
    Item ID: 7
    Error summary: Google address book synchronization failed

    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
    ----------------------------------------------------------------------------



    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Google contact sync error
    ExceptionId:sync-mbox-jeff.needle@gmail.com:1334839711875:17794d2d602f04 1c
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:103)
    at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:57)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:440)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:479)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:407)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:255)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.offline.ab.gab.ContactData.importUrl (ContactData.java:163)
    at com.zimbra.cs.offline.ab.gab.ContactData.importCon tact(ContactData.java:149)
    at com.zimbra.cs.offline.ab.gab.ContactData.<init>(Co ntactData.java:84)
    at com.zimbra.cs.offline.ab.gab.SyncSession.processRe moteContact(SyncSession.java:386)
    at com.zimbra.cs.offline.ab.gab.SyncSession.processRe moteContacts(SyncSession.java:342)
    at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:142)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:101)
    ... 11 more

    ----------------------------------------------------------------------------

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