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Thread: Failure communicating with remote server

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  1. #1
    Join Date
    Mar 2013
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    Default Failure communicating with remote server

    New install of ZD 7.2.1, build 11637 on a Win XP/SP3 platform using IMAP. Added 2 Yahoo mail account and 1 Gmail account. Sync of one Yahoo account fails. Some folders are sync'd, others have yet to be sync'd. Receive the following (mail address change to XXXXX.XXX):

    Failure communicating with remote server. Please try again later.

    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:sync-mbox-xxxxxx@xxxxx.com:1362867398839:0c596ccaae4e03df
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:169)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:136)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:406)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Satellite' failed
    ExceptionId:sync-mbox-xxxxxx@xxxxx.com:1362867398839:0c596ccaae4e03df
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:388)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:329)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:239)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:164)
    ... 11 more
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:498)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:205)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:192)
    at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:326)
    ... 13 more

    A partial cut from the zdesktop.log

    -mbox-xxxxxx@xxxxx.com] [] datasource - Remote folder 'Sent': Adding new message with UID 211486 detected while syncing flags
    2013-03-09 17:15:15,652 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Remote folder 'Sent': Adding new message with UID 417484 detected while syncing flags
    2013-03-09 17:15:15,652 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Remote folder 'Sent': Adding new message with UID 517672 detected while syncing flags
    2013-03-09 17:15:15,652 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Remote folder 'Sent': Fetching 938 new IMAP message(s)
    2013-03-09 17:15:15,668 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - C: C52 UID FETCH 705502,705027,705013,705003,704008 (FLAGS INTERNALDATE)
    2013-03-09 17:15:15,839 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 934 FETCH (FLAGS (\Seen) UID 704008 INTERNALDATE "06-Sep-2012 11:46:54 +0000")
    2013-03-09 17:15:15,839 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 935 FETCH (FLAGS (\Seen) UID 705003 INTERNALDATE "07-Sep-2012 17:45:39 +0000")
    2013-03-09 17:15:15,839 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 936 FETCH (FLAGS (\Seen) UID 705013 INTERNALDATE "07-Sep-2012 17:57:44 +0000")
    2013-03-09 17:15:15,839 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 937 FETCH (FLAGS (\Seen) UID 705027 INTERNALDATE "07-Sep-2012 18:16:01 +0000")
    2013-03-09 17:15:15,839 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 942 FETCH (FLAGS (\Seen) UID 705502 INTERNALDATE "08-Sep-2012 23:29:32 +0000")
    2013-03-09 17:15:15,839 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: C52 OK UID FETCH completed
    2013-03-09 17:15:15,839 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Fetching messages for sequence: 705502,705027,705013,705003,704008
    2013-03-09 17:15:15,839 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - C: C53 UID FETCH 705502,705027,705013,705003,704008 BODY.PEEK[]
    2013-03-09 17:15:18,293 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 934 FETCH (UID 704008 BODY[] {4147}
    )
    2013-03-09 17:15:18,293 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Remote folder 'Sent': Found new IMAP message with uid 704008
    2013-03-09 17:15:18,918 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Adding mapping for dataSource Yahoo Primary: itemId(1880), remoteId(5_704008)
    2013-03-09 17:15:23,621 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 935 FETCH (UID 705003 BODY[] {3062226}
    )
    2013-03-09 17:15:23,621 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Remote folder 'Sent': Found new IMAP message with uid 705003
    2013-03-09 17:15:26,246 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Adding mapping for dataSource Yahoo Primary: itemId(1882), remoteId(5_705003)
    2013-03-09 17:15:30,511 TRACE [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - S: * 936 FETCH (UID 705013 BODY[] {2657714}
    )
    2013-03-09 17:15:30,511 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Remote folder 'Sent': Found new IMAP message with uid 705013
    2013-03-09 17:15:32,324 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] datasource - Adding mapping for dataSource Yahoo Primary: itemId(1883), remoteId(5_705013)
    2013-03-09 17:16:38,824 DEBUG [sync-mbox-xxxxxx@xxxxx.com] [] imap-client - setState: SELECTED -> CLOSED
    2013-03-09 17:16:38,824 ERROR [sync-mbox-xxxxxx@xxxxx.com] [] datasource - UID FETCH failed: com.zimbra.cs.mailclient.CommandFailedException: UID FETCH failed: Timeout waiting for response
    com.zimbra.cs.mailclient.CommandFailedException: UID FETCH failed: Timeout waiting for response
    at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:210)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:98)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:331)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:843)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:750)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:346)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:326)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:239)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:164)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:136)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:406)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
    Caused by: java.net.SocketTimeoutException: Read timed out
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.read(SocketInputStream. java:129)
    at com.sun.net.ssl.internal.ssl.InputRecord.readFully (InputRecord.java:293)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(Inpu tRecord.java:331)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:830)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(SSLSocketImpl.java:787)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(A ppInputStream.java:75)
    at java.io.BufferedInputStream.fill(BufferedInputStre am.java:218)
    at java.io.BufferedInputStream.read(BufferedInputStre am.java:237)
    at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:132)
    at com.zimbra.cs.mailclient.imap.ImapInputStream.matc h(ImapInputStream.java:346)
    at com.zimbra.cs.mailclient.imap.ImapInputStream.skip Spaces(ImapInputStream.java:354)
    at com.zimbra.cs.mailclient.imap.MessageData.read(Mes sageData.java:75)
    at com.zimbra.cs.mailclient.imap.MessageData.read(Mes sageData.java:63)
    at com.zimbra.cs.mailclient.imap.ImapResponse.readUnt agged(ImapResponse.java:106)
    at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:51)


    Network timeouts? The folder being downloaded (Sent) is large.

    Thanks,

  2. #2
    Join Date
    Mar 2013
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    Default

    Is there someone that has a knowledge base that reviews these posts. 195 view and no replies. It appears that many folks have the same issue but there are no suggestions on how to fix the issue.

  3. #3
    Join Date
    Jun 2011
    Location
    Caracas Venezuela
    Posts
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    Default

    Quote Originally Posted by ghowe View Post
    Is there someone that has a knowledge base that reviews these posts. 195 view and no replies. It appears that many folks have the same issue but there are no suggestions on how to fix the issue.
    Maybe, just remember, this forums are for community and supported for community members and Zimbra employees in his spare time, i've had a very good interactions with Zimbra employees.

    Views quantity doesn't means nothing, just means how many "views" or clicks have.

    It's seems pretty clear about cause (OP give a diagnostic).

    ccelis.

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