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Thread: Failure communicating with remote server

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  1. #1
    Join Date
    Sep 2011
    Posts
    2
    Rep Power
    4

    Default Failure communicating with remote server

    I have multiple email accounts in my Zimbra Desktop. On the main account, I am getting an error of "failure communicating with remote server". This has been going on since June 2012. When I try to send an email, it sits in the outbox until I either click on send/receive again or until Zimbra automatically checks for new mail. This is the information that appears:

    Failure communicating with remote server. Please try again later.
    (debug info)
    system failure: inconsistent state: unread < 0 for item 3 Exception:

    com.zimbra.common.soap.SoapFaultException: system failure: inconsistent state: unread < 0 for item 3
    ExceptionId:com.zimbra.common.service.ServiceExcep tion: system failure: inconsistent state: unread < 0 for item 3
    ExceptionId:btpool0-211://mail.infinityok.com/service/soap/ItemActionRequest:1364928459173:a985c85b1b74285c
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mailbox.MailItem.updateUnread(MailIt em.java:1890)
    at com.zimbra.cs.mailbox.Folder.updateUnread(Folder.j ava:563)
    at com.zimbra.cs.mailbox.Message.updateUnread(Message .java:1067)
    at com.zimbra.cs.mailbox.MailItem.propagateDeletion(M ailItem.java:2748)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2573)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2544)
    at com.zimbra.cs.mailbox.Message.delete(Message.java: 1238)
    at com.zimbra.cs.mailbox.Mailbox.delete(Mailbox.java: 5919)
    at com.zimbra.cs.service.mail.ItemActionHelper.execut eLocal(ItemActionHelper.java:384)
    at com.zimbra.cs.service.mail.ItemActionHelper.schedu le(ItemActionHelper.java:346)
    at com.zimbra.cs.service.mail.ItemActionHelper.HARD_D ELETE(ItemActionHelper.java:102)
    at com.zimbra.cs.service.mail.ItemAction.handleCommon (ItemAction.java:141)
    at com.zimbra.cs.service.mail.ItemAction.handle(ItemA ction.java:83)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:354)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:313)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:407)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:393)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:678)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:640)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:635)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:628)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:624)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:620)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:616)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:329)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:195)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:193)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:124)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:105)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)


    I don't know if this has anything to do with the issue, but if I log into Zimbra through a browser as opposed to the Desktop, my Inbox shows 56 unread emails in the count on the left side, but when I click on Inbox, there are no emails there. I really would like to resolve this, but I'm afraid to do anything such as reset or reindex because I don't want to lose my saved emails. Any help would be appreciated.

  2. #2
    Join Date
    May 2011
    Posts
    1
    Rep Power
    4

    Default

    Did you find a fix for this error?

  3. #3
    Join Date
    Sep 2011
    Posts
    2
    Rep Power
    4

    Default

    I never found a fix for the error. However, it reset itself a couple of weeks ago and is now working fine. I don't know what happened because I didn't do anything to fix it. Wish I could help you, but I really can't.

  4. #4
    Join Date
    Jan 2011
    Posts
    2
    Rep Power
    4

    Default

    Hello All,

    I also have a sync error but only with one email account of my company and on many different PCs running Zimbra Desktop. The error codes are:

    Impossible to communicate with remote server. Please try again later.
    (debug info)
    CRLF expected at end of chunk: -1/-1 Eccezione:

    com.zimbra.common.service.ServiceException: system failure: TarInputStream
    ExceptionId:btpool0-45:1385546010734:08f6a45d84b5e44b
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1160)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:1047)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:423)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:373)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:280)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:380)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:307)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:319)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:227)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:211)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:124)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:55)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.io.IOException: CRLF expected at end of chunk: -1/-1
    at org.apache.commons.httpclient.ChunkedInputStream.r eadCRLF(ChunkedInputStream.java:207)
    at org.apache.commons.httpclient.ChunkedInputStream.n extChunk(ChunkedInputStream.java:219)
    at org.apache.commons.httpclient.ChunkedInputStream.r ead(ChunkedInputStream.java:176)
    at java.io.FilterInputStream.read(Unknown Source)
    at org.apache.commons.httpclient.AutoCloseInputStream .read(AutoCloseInputStream.java:108)
    at java.io.FilterInputStream.read(Unknown Source)
    at java.util.zip.InflaterInputStream.fill(Unknown Source)
    at java.util.zip.InflaterInputStream.read(Unknown Source)
    at java.util.zip.GZIPInputStream.read(Unknown Source)
    at com.zimbra.common.util.tar.TarBuffer.readBlock(Tar Buffer.java:257)
    at com.zimbra.common.util.tar.TarBuffer.readRecord(Ta rBuffer.java:223)
    at com.zimbra.common.util.tar.TarInputStream.read(Tar InputStream.java:349)
    at com.zimbra.common.util.tar.TarInputStream.skip(Tar InputStream.java:173)
    at com.zimbra.common.util.tar.TarInputStream.getNextE ntry(TarInputStream.java:235)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1107)
    ... 39 more

    Can someone help me to solve it? Should I provide you any other information?

    Thanks

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