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Thread: Constant Error connecting to Yahoo with Zimbra Desktop 7.2.2 GA

  1. #1
    Join Date
    May 2013
    Posts
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    Rep Power
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    Thumbs down Constant Error connecting to Yahoo with Zimbra Desktop 7.2.2 GA

    It seems I keep getting the same error. Some times I can just press "send and receive" to get it to continue syncing the inbox from the server other times it doesn't do anything.

    All the messages that were not in the inbox synced down to the app. For instance the sent folder has 11,000 e-mails and all of them have already been synched to the desktop. It seems that it only happened when i began doing this email box.

    Here is the transcript of the last two errors. They seem to be the same. Could it be just a bug?

    Im running the Zimbra Desktop on a MacBook Pro 2.4 Ghz, 8GB RAM with OSX 10.8.3

    Any help would be greatly appreciated.

    Thanks!


    ------------------------ERROR 1--------------------------------------------------


    Failure communicating with remote server. Please try again later.

    Debug message: Connection is closed
    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:btpool0-3:1368346302648:889c7ce69eee0e6e
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:169)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:136)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:55)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Trash' failed
    ExceptionId:btpool0-3:1368346302648:889c7ce69eee0e6e
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:388)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:329)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:239)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:164)
    ... 35 more
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:498)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:205)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:192)
    at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:326)
    ... 37 more


    ---------------------------ERROR 2---------------------------------------------




    Failure communicating with remote server. Please try again later.

    Debug message: Connection is closed
    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:btpool0-2:1368344435488:d81ee39f509aa160
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:169)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:136)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:54)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:55)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Trash' failed
    ExceptionId:btpool0-2:1368344435488:d81ee39f509aa160
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:388)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:329)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:239)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:164)
    ... 35 more
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:498)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:205)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:192)
    at com.zimbra.cs.datasource.imap.RemoteFolder.select( RemoteFolder.java:198)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:269)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:326)
    ... 37 more
    Last edited by escobarsolutions; 05-13-2013 at 01:15 PM.

  2. #2
    Join Date
    May 2013
    Posts
    1
    Rep Power
    2

    Default

    Hello Escobar,

    I'm not sure if this will help you, but I recently had a user who was unable to load the account screen (unresponsive script screen). After rebuilding a new 10.8.3 machine and installing a fresh 7.2.2 ZD, I was able to determine that java was the culprit.

    I've updated Java to the 2013-003 update, restarted ZD and was able to successfully add an account and use ZD 7.2.2 w/ 10.8.3.

    Hope that helps you out!

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