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Thread: Zimbra desktop does not synchroniza with an account

  1. #1
    Join Date
    Jan 2014
    Posts
    6
    Rep Power
    1

    Angry Zimbra desktop does not synchroniza with an account

    com.zimbra.common.service.ServiceException: invalid request: missing required element: link
    ExceptionId:sync-mbox-xxxx@xxxx.xxx:1390810286849:d0bb182b8379337f
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:260)
    at com.zimbra.common.soap.Element.checkNull(Element.j ava:306)
    at com.zimbra.common.soap.Element.getElement(Element. java:199)
    at com.zimbra.cs.mailbox.PushChanges.sendRequest(Push Changes.java:576)
    at com.zimbra.cs.mailbox.PushChanges.pushRequest(Push Changes.java:549)
    at com.zimbra.cs.mailbox.PushChanges.syncFolder(PushC hanges.java:728)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:246)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:195)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:193)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:124)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:105)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

    What is the cause of this error?

    Thanks

  2. #2
    Join Date
    Mar 2009
    Posts
    33
    Rep Power
    6

    Default

    Even the latest version doesn't work...won't autocomplete addresses and I have hundreds of error messages every day. I cannot email from desktop to gmail or yahoo and have to go to their websites to initiate an email so desktop is useless except to read emails. Need much better tech support for a flawed product.
    Product name: Zimbra Desktop
    Product version: 7.2.5
    Build ID: 12038
    Release type: GA
    OS Platform: Windows 7 x86 6.1
    Time of event: 2014-05-29 09:11:44
    Error type: service.FAILURE
    Item ID: 7
    Error summary: Google address book synchronization failed

    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
    ----------------------------------------------------------------------------



    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Google contact sync error
    ExceptionId:sync-mbox-bellestarr40@gmail.com:1401376304417:97082671924b6 476
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:103)
    at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:57)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:100)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:478)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:406)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.lang.NullPointerException: No authentication header information
    at com.google.gdata.util.AuthenticationException.init FromAuthHeader(AuthenticationException.java:96)
    at com.google.gdata.util.AuthenticationException.<ini t>(AuthenticationException.java:67)
    at com.google.gdata.client.http.HttpGDataRequest.hand leErrorResponse(HttpGDataRequest.java:564)
    at com.google.gdata.client.http.GoogleGDataRequest.ha ndleErrorResponse(GoogleGDataRequest.java:543)
    at com.google.gdata.client.http.HttpGDataRequest.chec kResponse(HttpGDataRequest.java:536)
    at com.google.gdata.client.http.HttpGDataRequest.exec ute(HttpGDataRequest.java:515)
    at com.google.gdata.client.http.GoogleGDataRequest.ex ecute(GoogleGDataRequest.java:515)
    at com.google.gdata.client.Service.delete(Service.jav a:1560)
    at com.google.gdata.client.GoogleService.delete(Googl eService.java:691)
    at com.zimbra.cs.offline.ab.gab.GabService.delete(Gab Service.java:168)
    at com.zimbra.cs.offline.ab.gab.SyncRequest.execute(S yncRequest.java:108)
    at com.zimbra.cs.offline.ab.gab.SyncSession.pushChang e(SyncSession.java:646)
    at com.zimbra.cs.offline.ab.gab.SyncSession.pushConta ctChanges(SyncSession.java:635)
    at com.zimbra.cs.offline.ab.gab.SyncSession.processLo calContactChanges(SyncSession.java:460)
    at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:145)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:101)
    ... 11 more

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